TNT say thats nothing to do with them so I assume it will be returned by Royal Mail. I have a tracking number but not an account number as I'm not the business that sent it but on the business paid for it and is waiting for the delivery which is urgent. written by However, the passport did not arrive. Watch as holidaymakers are filmed battling for sunbeds at resort before 8am, The best way to sleep comfortably in the dreaded middle seat on a plane, The secret UK beach - with pubs nearby where you can swim with cows, I bought a campervan to go on holiday - but I've earnt 25k renting it out, News Group Newspapers Limited in England No. Your experience can help others make better choices. Rip-off websites are charging for free travel forms. It has been a frustrating experience dealing with TNT Express, as they have consistently delayed the delivery of my package without any proper communication. Do they expect people to stay at their front door all day - no eating, no working, no shower? written by The driver did not request a signature or take a photo of the delivery. Hopeless hopless hopless DO NOT USE THEM!!!!! Amanda.Poll Picture of a black front door. My wife waited in all day and arranged for someone else to pick the kids up from school, so she could. I've waited for two days for delivery and they told me that the business wasn't available and was closed, what rubbish as I've been waiting for them for two days!!! Deputy State Secretary on EU Funds Issues Mr. Armands Eberhards. Direct Tax Department. First get a text yesterday , passport out for delivery . I have a tracking number but not an account number as I'm not the business that sent it but on the business paid for it and is waiting for the delivery which is urgent. But delays delivering the documents are adding weeks on top of this, according to complaints on Trustpilot and Twitter. THIS IS FRUSTRATING, written by WebGeneral delivery information available from the auctioneer. Really distressed.". I did not even know I had a package from them. Wife waits in, but can't arrange for someone to pick the kids up again for the 2nd day in a row. Not to say they are perfect, but I would trust RMSD over a courier company any day of the week. WebDiscount not valid on the following products and services: finishing-only orders; digital, passport or mounted photo; self-service print, fax, scan, or shred; products provided by Again, no one came or contacted me. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. WebPassport delivered to wrong address which turns out to be an empty property Expecting new passport delivery. WebProcessing time for a full validity (10 year for adult) U.S. passport is approximately 2 weeks from the date when we received your application and payment. Worst overall is that the automated system is impossible and will not let you speak to anybody without an account number. A FedEx spokesperson said: "We fully understand the importance of these shipments to our customers and are taking additional steps to provide timely delivery by adding additional resources to the operations in the UK. My daughter was supposed to go and see her Ill grandmother tomorrow morning, and not to go because of careless unprofessional lazy delivery company drives you absolutely crazy, lost so much money on tickets aswell Asha12 Was 25% more expensive than a Thursday but made sense being weekend. however didn't arrive Saturday. Readers are also emailing to say that it is increasingly difficult to get information out of HMRC if you have a query that is not standard and now this at the passport office. TNT customer service is horrendous, some of the agents there are very rude. CaydenWhite A HMPO spokeswoman said it expected "the highest standards from its partners" but that TNT was dealing with an unexpectedly high volume of applications. | Read 1,101-1,120 Reviews out of 1,154 Having said that I waited at home for 6 days (or made sure there was someone else there and we sat in the window watching outside the whole time). It comes after The Sun revealed how Brits with a new blue passport are being warned to check it before travelling, due to new rules in place. After taking a day off work and waiting in all day continually checking the delivery status on the last check I had the message delivery failed,unable to contact recipient!! Give contract of peoples important documents to a terrible company One woman told the i: I fast-tracked it due to my grandmother being sick. Looking online, it seems a huge number of other people are having similar problems. Finally after being passed around on the phone it turns out they class delivery days as working days mon-fri(very small fine print somewhere in t&c) Even the assistant admitted if I had done the economy service I would of had it the same time on Monday. Tried contacting TNT waited for over 1 hr to get through and not very helpful. Do not get me wrong, in this house always is someone home. Howcan TNT take three months to deliver a passport? Ill give them Monday and Tuesday to at least attempt a delivery. After going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being conducted. Im still waiting for my delivery if it ever comes! "This is causing some scheduled passport deliveries to need to be rearranged.. Live status tracker updated three times to tell me the package had arrived at their depot - how can I trust it!? Here are 8 tips for writing great reviews. Delivery firm TNT, who has an exclusive contract with the Passport Office to deliver the documents, has been hit with complaints over arrival dates frequently being will hopefully give you some great answers that you find useful. It says: Her Majestys Passport Office and its suppliers are committed to delivering the high standards of service that our customers rightfully expect, and we work together to make improvements to help meet our customers needs.. At 11:45AM", another message "We were unbale to deliver", tried calling their customer services but couldn't get through. I got letter a week later stating I didn't include my driving license with application, after many phone calls give up and ordered a new license out my own pocket and made an appointment at the local passport office so I didn't have risk posting in again. Ive only just got over how stressed I was last weekend. "20 days later and nothing - Can't get through to TNT and @HM_Passport seems to have washed their hands of it. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Won't use again! WebReport a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of FedEx reports received over the last 24 hours by time of day. The courier does not arrive on the designated delivery days. Now they saying return to depot to be delivered on 26th US. "Unlike many other couriers, TNT do not seem to provide real time tracking, nor can you provide delivery instructions. Angela King told us that TNT was supposed to deliver her passport on Monday 15 November. Someone needs to either change their staff or give them training on customer service. Shocking behaviour from a Dutch company, I would expect better. DPD are probably the only courier company I haven't had an issue with personally. Did you see the email address I posted on Friday? WebIntroduced in 1981, originally sold for $150. He was told by the Passport Office that his passport had been dispatched and was due to be delivered by TNT on 8 November. However, the passport did not arrive. He tracked it on TNT's website and saw that he had a new delivery date but, again, it didn't arrive. written by Tax Analysis Department. Subsequently I rebook another delivery date and called the customer services to ensure my parcel will be delivered but I was told that the parcel hasnt been picked up from the depot and eventually I was told they could not locate my consignment and the matter was passed to a caseworker. 'I would simply not have risked using the delivery service if I'd known what it was like,' she says. TNT service is completely dreadful, and extremely poor. TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. It has been a frustrating experience dealing with TNT Express, as they have consistently delayed the delivery of my package without any proper communication. I'm here to help you with your questions regarding FedEx services. I called the Shop that made me the delivery - they struggled half-day to contact them without result. No idea how long to leave it before contacting them. Absolutely unprofessional! It gave her a window from 8.00am to 8.00pm when it said that the passport might arrive. They had it booked for tomorrow! RMSD is a tracked service yes, I have used RMSD so many times and never had an issue at all. The 9-digit shipment number (also called waybill or consignment number) is located on the left side of the invoice, about 3cm below the customer number. Where can I find the shipment (consignment) number on my invoice? He sorted out my delivery. Wife waits in, but can't arrange for someone to pick the kids up again for the 2nd day in a row. All went smoothly until delivery. I had been in all day! When I contacted them the next day I was told that they tried to collect but the premises were closed. It takes over an hour to get through the queue on the phone. Last time I renewed my passport 6 years ago, I used the RM service where you go to the post office, they check your application, photos etc, then send off your application. This company are a joke , 03 automated call line can't speak to a person . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Like many others, I have sat at home (taking unpaid leave) to accept a delivery, only for it to be registered as unable to deliver package. It reads: "In recent months thousands of us have experienced significant delays in getting our passports delivered. choose a holiday where you have flexible booking. As others have said first attempt at delivery (at home) no attempt to ring buzzer for entry. Now I have to wait another day for a package that I needed 2 days ago. First they tried to deliver my documents to the wrong address, so I had to reschedule. The fact is, all the stuff written on the envelope makes it patently obvious that there is an important document enclosed that could be worth a lot of money if sold onto the wrong person. Just awful, Information provided by various external sources. Adult passport was posted through the letter box as we weren't in, child's passport was delivered at 7.30 saturday morning. (modern). Waited all day again NO passport . Additionalenhanced liabilitycan also be purchased. Could not tell me when to expect delivery and I'm still waiting. on 15/10/2021. On Friday, they took a picture of my door and said I wasn't at home while in fact, I was working from home and wasn't in a call or anything. Terrible companydo us favour just close this business u guys are not worthy of peoples trust, written by A really frustrating incompetent service. written by Alternatively you can claim up to 500 towards the cost of a trip if it has to be cancelled, or towards alternative travel to the destination. I need not have worried at all. TNT have been a complete let down on the delivery of a critical, time-sensitive package. I was so worried about receiving delivery of our childs fast track passport, especially after reading all the terrible reviews below. Today is Thursday I am still waiting and I don't know when or if I will ever get the passport delivered Companies can ask for reviews via automatic invitations. I ordered some garden equipment which was despatched in three parcels via TNT. An unbelievably bad company. An online petition has been started demanding an investigation into HMPO's 77m three-year contract with TNT, signed in 2019. I recently applied for a passport renewal and this was processed quickly by HM Passport Office. Note: Orders can only be re-delivered between Monday and Friday. Applicants have already been warned they may face waits of up to 10 weeks for their new passports to be processed. You can also visit theHow to packsection for tips about how to pack your goods in the most efficient way. How can my customer rearrange a delivery of the shipment. "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. This is not a delivery company I would recommend to anyone, written by I was unable to arrange a redelivery as the bar code didnt work and tracking number didnt work. However, I received a text message from them at 7.30, and passports where delivered. I had to take a day off of work to receive it, as its extremely heavy. My postie signs for me cause he knows everyone in our village and knows were shielding. I've been waiting for my daughter's passport for several weeks now. This went on from 8th March and I am still waiting for my consignment. Companies can ask for reviews via automatic invitations. Get Directions. TNT have been a complete let down on the delivery of a critical, time-sensitive package. I still havent had a reply from the passport office even though I emailed them last weekend and should have had a reply within 72 hours. Again, no one came or contacted me. Our helpful community of likeminded people will be happy to answer any questions that you have. FedEx blamed the delays on an increase in passport applications as Covid-19 restrictions continue to ease. Cant keep taking time of work when there is no guarantee anyone will arrive! The customer service person took my contact number on the 9th March 2012 and promised to call back to confirm but she never bothered. TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. Phone line cuts off regulary. A really frustrating incompetent service. They cant contact them. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the Information after two hours on hold seriously,how a Home office can Had many deliveries from the likes of Amazon, eBay, just eat etc never a problem. please consider. 1 - Text saying passport out for delivery last Thursday, scan at 6.29am that day says the same. Do better!! It added that it was working closely with HMPO to ensure recipients are informed of potential extended delivery times. TNT states they were there at 2.11 pm (even spoke to the waiting guy a few minutes earlier), written by ', In most cases travellers will depend on the flexibility of their booking. Only two of the parcels turned up due to an error by TNT (though the delivery was done by FedEx). It has apologised for the delay and explained that you were directed to FedEx because it is the parent company of TNT. on 29/09/2021, Scheduled pick up at 1pm t 4.30 pm - had to pay a guy to wait for 3 1/2 hours as I was away - 150 for the guy waiting, but no show. Includes 5 waxes. They cant give you any window or update as they dont know where their drivers are! A similar thing happened when they were due to deliver the replacement parcel. Photograph: Phil Rees/REX/Shutterstock I recently applied for a passport renewal and this was processed quickly by HM Passport Office. Now it is with its courier, TNT, to deliver, I have come to a dead end.
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