I used color coding to indicate whether it was a discussion post or whether it was a term paper. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. I instantly knew what had happened; I had been scammed. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? Other group members were frustrated, so I took the initiative to have one-on-one conversations with the two team members experiencing conflict. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. Human beings all grow up in different manners and under different philosophies. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. I'm not easily overwhelmed or flustered, so I took a step back and tried to determine why I was feeling stressed, and I realized it was because the expectations of the role were unclear. Learn how to get care while youre traveling. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. I like working in an industry where genuine care is valued. You can consider improving this response by explaining why. I know that in healthcare, it's critical to ensure accuracy, so that patient records are maintained properly. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. ", "I am a highly detailed person, and I thrive on having a high level of organization in my day. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. Balancing empathy with honesty is key when communicating bad news. Maybe you are a pen and paper person. If possible, pick a weakness that is not a core skill for the position you are interviewing for. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. My manager let me know that was a common scheme and that going forward, I should always lay the bill on top of my drawer until I hand the change back; that way, a customer can't say that wasn't the bill they gave me. Being organized and prioritizing what tasks I needed to do that week helped me stay on track with my schoolwork. At first, I felt a little anxious not knowing anyone and wondering if this group of strangers would be able to work together. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. One for the clinic, one for me, and one for the patient. I am a people person and build relationships with my coworkers and patients alike. I love working as part of a team and my colleagues take well to my personality. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. When I was in school, I equally enjoyed working on assignments alone and as part of larger group projects. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. Kaiser Permanente was updated by Jaymie Payne on March 5th, 2023. It's great that you are working on asking for help from a variety of people when needed. I even created and shared a few templates in Word to help get organized. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. I would keep myself organized by utilizing an electronic calendar and OneNote to keep my tasks and priorities highlighted. Fill out the application: The next step is to fill out the online "My first task would be to learn and absorb as much training and information as possible. This shows the interviewer that you've done your research and aren't answering vaguely. This is a personal and caring approach. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. I never give up and will work until I have found a solution to whatever problem is at hand. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. Upon first taking the call, the patient was name calling and yelling. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. ", "No problem. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. You must create your own answers, and be prepared for any interview question in any interview. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. This organization includes my scheduling, paperwork, and more. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. Being able to communicate within a team and work together to present a project are skills that will transfer to this role and will allow me to add value to the team immediately. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. I was tasked with spearheading a task force. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. Excellent! These are all excellent skills to have, and you sound very talented! Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". I also help the pharmacist with anything they needed from translating to ringing up customers. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. I had to submit my previous procedural logs and take a test. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. ", "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. Your version of customer service sounds warm, welcoming, and caring. I've had many customers become rude, angry, and sometimes outright offensive, but I never took it personally and kept my demeanor calm and professional. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. Dress and groom for comfort and cleanliness. Dress and groom With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. "As I've just recently entered the workforce, I would be most comfortable in a support role on this team. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. ", "In my current role there is a lot of staff turnover when it comes to our management team. ", "I'm very interested in clinical research. I think self-care is also very important, so I exercise, eat healthily, and try to get enough sleep every night to help maintain that balance. I have enrolled myself in an evening/weekend workshop for the next six weeks. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". ", "I was helping a customer once who came to pick up her injectable prescription. It was affecting the team's morale, and others began joining in with having negative attitudes. I believe I could add value to Kaiser Permanente by contributing this strength and core value if given the opportunity. You are showing the interviewer that you are highly capable in either situation. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. The patient, staying because of back surgery, was unable to hit the call button. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. If you can add in a little bit more about your education, that would round out your answer nicely. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. There is a balance between allowing normal emotion and allowing it to impact your work. The reason was a computer glitz that held the release of his chemotherapy. ", "If I could expand my expertise in any medical specialty, I would choose anything within primary care. Many of those in the shelter relied on me to help them with certain tasks, so it was critical to building trust that I followed through and followed up on my commitments to each person. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. But her prescription was on troubleshoot, and no one order it. ", "I have a clean criminal record and am happy to comply with any background check you require of me for this role. We wanted to create a resolution with this person. We also had ethnic and gender diversity on the team as well. I volunteered at a homeless shelter for two years, and to succeed as a house supervisor, I had to build relationships and trust with those I served. I am well organized, pay close attention to detail, and strive to maintain accuracy in all that I do, and I feel those skills would transfer well into this role and help me succeed if given the opportunity. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. Great answer! If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. "I feel that I am a great problem solver because I'm a strong critical thinker and I'm very resourceful. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. I really like this answer! When it came time for the presentations, I often played a large role in the speaking aspects of the project. Answer dates might appear two to three weeks before they were published. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". Often, I found myself to be the natural organizer on the team, mapping out what tasks needed to be done, then helping the team decide who was responsible for what. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. Vaginal douches. "In my last volunteer role, I supported a fundraiser for the women's shelter. Every day I learn something, and that's because I choose to get better. I always listen with an open mind and heart and never cast judgment. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. ", "I work good with minimum supervision, but I also enjoy working with a team. This approach has greatly reduced in-house issues related to communication. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. You've answered well by sharing that you face stressful situations head-on. Also, I am organized, bilingual, and I have pharmaceutical knowledge. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. "During my time in college, I had to work to find ways to strike that work/life balance between classes and assignments and taking care of myself. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. Also, for every month with zero sick days, a bonus was added. I grew up in a fairly homogeneous town in Montana. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. Shower normally the day of your appointment, and wear comfortable clothes that are easy to put on and take off. I take the opportunity to understand others and really try to put myself in their shoes to better understand their perspective of a situation. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. At Kaiser Permanente, integrity is held in the highest regard. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. We had in services to help us prepare. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. Finally, end your response by talking about the positive outcome. These 8 tips can help you prepare for a safe and healthy summer trip. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past.
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