conclusion - if you have been missold a business contract by aerial direct, do not be fooled. Click here to find out more. Our team aim to reply to all enquiries within one working day. Answering your telecom questions and understanding our unified product offering. I've had my number for 25 years, i'm not about to lose it now. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct, The call handler Charlotte listened to my request and questions I felt comfortable talking with Charlotte and we were able to agree on a suitable phone and monthly payment. 15:15. If this doesnt work call 1780 free from your mobile, or +447802 090 100 and you will then receive a text to tell you the correct number to call. Check out this handy starter guide! Have a query about your account? From time to time your handset manufacturer will release a software upgrade which is usually free and includes new features, updated applications, better performance, and can often help fix software issues. Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, Any news@Filomena ? Hire the top business lawyers and save up to 60% on legal fees. We will then train you on how to obtain the call recordings. Please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. I'm so glad i've found this forum, I was an O2 business customer and also got scammed to move over to them when they phoned me in 2012 and told me O2 were handing over business contracts to them. If you ever need us please don't hesitate to call us on 01329 558 558. To find out if you need to pay an early termination fee, text INFO to 85075. So that we can onboard please contact us on 01329 558 558. If you have more than one, please ensure you are connected to the right one. Contact your Account Manager if you have one. The sim card arrived in 2 days and was activated by Millie within 2 hours of my second call. 4 days ago, The lady I spoke to was extremely helpful and answered my questions in a clear manner, Susan Maule-Oatway 4 days ago, The lady I spoke to was extremely helpful and answered my questions in a clear manner, Susan Maule-Oatway To discuss this further with an expert, please call us on 01329 558 558 or get in touch via our LiveChat. It might help to check the network and phone settings on your mobile phone to make sure you dont have the divert all calls setting on, however, if the problem continues, please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. 21:49. on - edited For a STAC, text STAC to 75075. If you dont have an Account Manager, call 023 9260 3055. And then I called them a week ago to put a spending cap on my data which I seem to somehow be going over. A PUK code is your Personal Unblocking Key, you will need this if your handset or SIM become locked. Bev Brown Give us a call on 01329 558 558 and speak to Sometimes the mobile network cannot find your phone on the network to connect an incoming call which can lead to it going straight to voicemail. That would be useful to know. Since no one else is posting here, i will try to keep you all updated. 13:16, on Pamela Green he also said, i could not use the phone call to add to my complaint. Your SIM or handset can become locked when you input your PIN number incorrectly more than three times. Oh and yes, its a business contract and I am not a business the usual. Extra 10gb data not added onto rolling contract, I am being billed for a number i do not have, A step-by-step guide to registering on our forum. Alternatively, you can wait until your monthly data allowance resets at your next bill date. A contract cancellation is not an unusual event in the life of a contractual agreement. We are incredibly proud to take the winners trophy for Best Mobile Solution and Service Provider at this years Mobile Industry Awards 2022. the man said, ok we can look at all that later, but i need to withdraw my complaint and wait to get the call. For a PAC, text PAC to 65075 Experiencing connectivity difficulties? Bismark More importantly, Aerial Direct has given us the service they promised and I know I can contact them if I need help in the future. Press * and then 4 This company is quite possibly the worst example of a trusted partner. Cancel your contract With attachments, it can be anything from 500KB for one photo, to several MB for large documents. We are delighted to hear that you had a great experience with our service. If a post answers your question. I dont need to be told about the business ethics of this company, I have seen the previous posts and have been fooled for a while! 28-09-2018 They took advantage of her vulnerability and nailed her. Company no. 05-10-2017 Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. If youre stuck with a problem, need help with your device, or just want to know more about a particular topic, we probably have the answer to it in Help and support. Markets Act 2000. 4 days ago. What's the O2 community and how to get started. 05-10-2017 05-10-2017 Your final bill will be based on the day you requested the transfer. 16:11 With any electronic equipment, your router or Wireless Access Point (WAP) can overheat. Tweeting a message uses about 500KB, but if youre uploading lots of photos, itll eat up more. Deal alerts which were costing me 1.50 a time and also about my high bills Network problems could be due to a number of reasons such as planned maintenance or improvement works, adverse weather or vandalism. Really suprised that a company on the scale of 02 would partner themselves with Aerial. If you have continuous signal problems there are ways we can help to try and improve this. Here are a few examples, to give you a rough idea. She managed to shove my problem in few minutes. Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, This website uses cookies. If you're moving to a new apartment. We would love to help you make any changes you need to your price plan or allowances, to explore this please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. I was treated with courtesy and my query was dealt with quickly. We look forward to welcoming you to join us at Aerial Direct, an award-winning mobile solutions provider. Think its to do with your wireless signal? 5 days ago. 27-10-2017 Shame as I have been with them for over 15 years. Extra 10gb data not added onto rolling contract, I am being billed for a number i do not have, A step-by-step guide to registering on our forum. Leaving us for another mobile network might affect any other O2 services youre using. This can be done by accessing the desired mailbox and then pressing 0. info@contractaerial.com. We will send you a welcome email within a couple of working days of signing up confirming your phone and broadband package details. It is recommended that you connect your router to the master socket, since the broadband signal is strongest here, any other wiring or network cabling could cause interference. Then they tried to blame these "unprecedented times" as a reason for me to accept their offer. 16:53. COVID-19 support-Help and support from O2 during the lockdown Access for You: Registration-Find out how to register for our Access for You service. Just joined the community or thinking of registering? We are a broker not a lender (FCA Registered Number: 729695). Unfortunately I think you may need to take legal advice about this. Cant get a dial tone? Waiting for your PM! Our information security and business continuity policy is available upon request. 14-07-2020 It is always great to hear that our agents are providing a quality service. Line rental for the portion of the month you used your device before your disconnection date 18-02-2020 If the issue persists, test an alternative handset. For more information on travelling with your business please visit our Business Travel page. Firstly, check that the Do Not Disturb (DND) is deactivated on your phone. Alternatively, please raise a support ticket or speak to an expert on 01329 558 555 and our Support team will be able to help. Just use your phone as normal the person youre calling doesnt even need to have Wi-Fi Calling. 10:53. Your Broadband cable also known as a DSL cable plugs into the DSL port on the front of your router, then into your master socket. I spoke to Kate about paying my bill and sorting my direct debit out She dealt with my query excellently and promptly and put me through to other colleagues who also sorted my query out, Hi James, we appreciate you providing us with your excellent feedback. on STAC code: We provide businesses with award-winning customer services as well as proactive Account Management with over 250 UK based staff, dedicated to delivering a seamless and effortless customer experience. Once your mobile number is disconnected we wont continue to charge you, but we need a direct debit in place to take any final payments when theyre due. She ended up renewing. Was this document helpful? If anyone has any suggestions, they'd be welcomed. on When I went though my account notes from aerial direct, you know the call I referred to above where I requested my call records and aerial said I had to withdraw my complaint in order to access the information, then reissue a new complaint after I got the call records ? Bismark More importantly, Aerial Direct has given us the service they promised and I know I can contact them if I need help in the future. 2023 Servicely Inc., Contract Aerial. You can also forward calls from your connect login, again if this is required you will receive full training on how to navigate the connect portal. The staff are all so friendly, focused, supportive and helpful and so polite. You can access your mobiles voicemail through a landline by dialling your own phone number; when the answerphone starts press the * key and then enter your PIN number. 4. I'm paying 39 a month at the moment and my contract ends in December - there's no way I want to wait that long, but buying my way out is going to be expensive (approx 300) and like the very 'helpful' person at Aerial Direct said "you're never going to claw that back anytime soon", on 15:41. This is nothing short of robbery. We also ensure all reviews are published without moderation. Requests made after 4 pm or on a weekend or bank holiday will be completed within 2 working days. So its with me at the moment, I need to get my calls transcribed. I did manage to get help via their 'chat' function on website though - which I would rate as 5*. Noticed an additional cost on your bill? Hopefully we can all help you with this one, on Financial Conduct Authority for certain types of consumer credit lending and credit related 3 days ago. I have seen muliple posts about Aerial Direct the 'trusted' business partners of 02 on this forum and online. By clicking Accept, you consent to the use of cookies. If you are getting an error related to your sim this can often be solved in the following ways: Check that the SIM is inserted correctly. I have had other minor issues this year too but they were sorted by 02. 4 days ago. 4 days ago, Vicky Grant All calls you make with it will come out of your plans allowance of minutes as usual. So things were out until about mid May. No more calls dropping out. protect and process the data you submit. Check your area To cancel your Sky TV subscription you will need to make direct contact. 15:15. Working closely with O2 allows us to provide our customers with excellent service along with offering our customers all the added benefits of being with O2. Apps, games and music It is always great to hear that our agents are going the extra mile to help our customers. Compare our phone and broadband packages online. Barbara Roper O2 can't/won't look at my complaint as its with plan.com, plan.com can't change my contract even though its electronically signed up with them as M & J agreed it (even though the terms are different) and M & J are saying there's nothing they can do to change it - I'm paying almost 50 per month for a really basic contract that could be a 20 per month SIM only contract to a 'normal consumer' (which I am, but they've signed me up as a business). Make sure you have set a PIN code to keep your messages secure. This website uses cookies. Kacey was really helpful with addressing two of my issues with new contract and new sim card. Getting an intermittent wireless signal? This website uses cookies. Well done and the best of luck with this. Aerial Direct are proud to have implemented ISO 27001 and ISO 22301 to ensure our customer data and Follow the instructions to set up your new PIN. Charlotte was very polite and explained everything to me in a way I could understand We even had a giggle which was nice, Hi Sharon, thank you for your excellent feedback. There are many reasons why you might experience signal or coverage issues. Aerial Direct. It says something about O2 when they won't give her a contract but refer her to Aerial for a business contract which is the last thing she needs. Pamela Green Social media Grandchildren grounded . Alternatively, you can email a scanned copy to, To find out more about claiming your discount or our tastecard alternative, please visit our Claim your discount page (, Downloading video eats the most data, but sending or receiving emails with large attachments can use just as much. Contact your Account Manager if you have one. If you find that your SIM or handset has become locked please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Really suprised that a company on the scale of 02 would partner themselves with Aerial. Editor, Marcus Herbert, https://forums.moneysavingexpert.com/showthread.php?t=5917527, https://forums.moneysavingexpert.com/showthread.php?t=5964435. Aerial Direct Limited is authorised and regulated by the My new SIM card was activated by a very helpful young man who explained everything clearly. Once youve signed up, well put the request in to take over your services with your current supplier. You will be asked for a pin code to access the voicemail. Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, 28-09-2018 Bolt-ons allow you to apply an add on to your tariff, whether you have run out of data, texts or minutes. Following this, if you are still experiencing technical difficulties with your handset, please raise a support ticket or speak to an expert on 01329 558 555 and our Support team will be able to help. Ive got this exact same problem but with M & J Acquisitions and plan.com. Our passion and focus is built around putting the customer at the heart of everything we do. Partnering with O2, we can offer many tariffs with a monthly data allowance in either MB or GB, dependant on your needs. Cancel your DIRECTV service Get info on how to cancel DIRECTV services. We are proud of what we have achieved and are excited to continue on this journey of growth and success. Reading the thread she looks tied, but I'd love any advice I can take yo help her out. If you are using any perks through O2 Priority, these will also be cancelled. You will then be given several message options by pressing 1 you will be able to re-record the unavailable message. If there is still time left on your existing mobile phone contract, you may be told you have an Early Termination Fee to pay when you request your PAC code. Aerial Direct. Firstly, make sure that all the cables connected to the handset are secure and not loose. However, to know what your signal strength is in your area, please fill out our simple Webform or call us on 01329 558 558. When you are talking and on the move, your phone needs to switch between signal masts, this generally happens smoothly, however, sometimes your call can disconnect. You do not want to keep your current mobile number your new network provider will give you one. Monday Friday, 08:30 17:30. Enter your postcode (and landline if you have one) to check package availability, prices and broadband speeds for your property. What more could you ask for? @Bev13yorksI've replied to your private message. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hello@django90, welcome to the O2 community! This is when you transfer your existing phone number to your new mobile phone and/or contract. As I say if they had never mentioned 02 in the orignal sales call I would never been in this situation. Enhance communication, increase mobility, and optimise productivity for your team. Surinder Singh was brilliant in dealing with new new phone enquiry and was very responsive and clear throughout the process.Thank you very much. I have seen muliple posts about Aerial Direct the 'trusted' business partners of 02 on this forum and online. 12:57. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Direct Debit is our easiest method of payment. If your purchased plan includes call recording we will supply you with a username and password to the connect portal. Cancel your contract Aerial say that they successfully agreed a 24 month extension in February 2017 but that there was still 8 months remaining at that point, so it was in effect a 32 month extension (which is clearly outrageous), and that it is out of their hands now that it is with a debt collection agency. TV provider cancellation fees. on To set this up or if you have any further questions about how you are billed please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Hi@MercedesSyes a private message would be great! 4 days ago. The lady that spoke about my concerns and problem was extremely helpful and very pleasant, she sorted out all the issues quickly and efficiently, Clive Illingworth Revolutionise your business communication with our feature-rich and cost-effective VoIP phone systems. So I'm thinking I'll probably summarise what I want to aerial, but expect to have to go to the ombudsman. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. I hope other people see the comments and dont make the same mistake I did. business processes are adequately protected from information security and business continuity risks. Go to solution Anonymous Not applicable Options on 07-10-2013 15:53 My 02 contract was up for renewal and someone claiming to be from 02 phoned and offered me a new deal for 24 months. Alternatively, this is something we can train you to do. We are constantly working hard to ensure our customers have the best mobile network we can give them. Aerial Direct are a leading independent provider of mobile communications and a member of the O2 Direct Partner Network. more. on DP If this is to be paid by Aerial Direct a copy of your bill containing your Early Termination Fee will need to be sent to us at Freepost Plus RSUU-XBKZ-CLZX O2 Business Accounts Aerial Direct 1 Barnes Wallis Road, Fareham, Hampshire, PO15 5UA, England. @django90 We have three community managers who are working with an O2 guru to get most issues resolved. 3 days ago, Mrs Lynda Baulch To discuss an upgrade following the rise of 5G, please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. If you can upgrade, you may be able to get a special discount just for you. You can check your network on our Network Status Checker tool, seeing both your current coverage but also planned improvements. 05-10-2017 Three: 0333 338 1001 O2: 0344 809 0202 EE: 0800 079 8586 Thanks forsharing your experience@django90! I'll drop you a Private Message to get more info just in case there's something we can do to help out. To find out if you need to pay an early termination fee, text INFO to 85075. Excellent service Aerial Direct. AT&T: $325 minus $10 for each full month. I was ok with it, claimed to be offering a better deal etc and I ended up agreeing to a deal etc and tbh I hadnt had any issues with them..took out another deal in 2015 for an iPhone 6. then we come to this year, I was called as I was up for renewal this yearsaid I wanted to upgrade to an iPhone7, but the salesman gave me the usual speil of a better deal and I ended up getting a 5 discount (guess you have heard this before right) this wasnt for an iPhone7 this was for an iPhone6 my existing handset.
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