All original components exclusive of the bundled accessories such as the power supply unit, mouse, or pen, must be included when returning your device for service. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. Select any of the following sections or select Show all. See Surface Pro Model 1796 and Surface Laptop 1TB display two drives for more information. chkdsk C: /f /r /b /x /v To boot a Surface device that has been wiped with Microsoft Surface Data Eraser, you will first need to reinstall the Windows operating system. NOTE: The download page lists other tools for the Surface device as well. Reply NDLunchbox Additional comment actions downloading link for few ARM64bit surface pro devices First, boot into the Surface UEFI and check if the UEFI displays a boot drive error icon . Even though the Microsoft Surface Data Eraser tool is compatible with Windows in S mode, you wont be able to create the USB stick on Windows 10/11 S. The Microsoft Surface Data Eraser tool is a custom tool for Surface devices running Windows 10/11. I'll copy the contents manually over to it and see if I can get it to boot on the Surface to wipe it. To boot your device from the USB stick follow these steps: a. Using Microsoft Surface Data Eraser Step 1:Connect the bootable USB containing Surface Data Eraser to your Surface device. Some scenarios where Microsoft Surface Data Eraser can be helpful include: After the creation tool is installed, follow these steps to create a Microsoft Surface Data Eraser USB stick. Figure 6. after extracting copy all the contents of "usbimage" to the Root of the usb pendrive say F:\, method 2 Although there are users in this community who are more than willing to helplike @RAJU2529 and @illfated, you may not get the answer you need immediately. Your email address will not be published. Back in the day I used DBAN, bit haven't had to do this in ages. There's not information online I can find on this either. Release the button once the UEFI screen appears. A tag already exists with the provided branch name.
select partition 1 Step 5: Finally, you need to press the S key to erase data. [!NOTE] @RAJU2529 Thanks. When the Congratulations screen is displayed, you can eject and remove the thumb drive. Accept or decline the software license terms by typing Accept or Decline. Confirm USB drive of at least 4 GB is connected. @jaxne : There is a chance that the downloaded file itself could be damaged or that the extraction process failed due to a read/write error (out of space or virtual memory). I was able to run Surface Data Eraser per MS support, but it failed to locate the drive as well. Complete the Microsoft Surface Data Eraser USB creation process. A bare metal recovery (BMR) image states "There was a problem recovering your PC" or reports other errors when you try torestore the BMR image. Privacy Policy. if still you gets problems means. Cookie Notice @RAJU2529 thank you for your quick help :) Tool doesn't format USB drive. Refer to this link to learn how to get into the Surface UEFI. To resolve this issue, follow these steps: Download version 3.2.43 or a later version of the Surface Data Eraser tool. Does Microsoft have an option to physically destroy the hard drive/storage media to ensure it cant be reused? I also tried two different USB drives, both are 16GB drives. I bought and confirmed I had a USB 3.0 thumb drive. New comments cannot be posted and votes cannot be cast. If it's going to be too much work, I'm probably just going to shred the whole unit, but I think we could get a few bucks out of them if we sell them, and I'd rather not landfill the whole thing. @jans-at Today just now i successfully created a bootable iso file for 64bit. My Surface wont turn on. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Sign in Repurpose a Surface device for a new user. Separate option for 2021 and support for newer devices including Surface Laptop Studio, Surface Pro 8, and Surface Go 3. If you can turn on your Surface Duo, reset it to factory settings before you send it to us for service. diskpart No need to physically destroy the storage unless you have some high compliance requirement that demands it. Select Yes to continue erasing data on the Surface device. Choose the account you want to sign in with. I am trying to create a multibootstick with the latest eraser tools and need a ISO for that @RAJU2529 can you maybe share how you managed to create an iso out of the created usb stick (the one the microsoft tool created). Just strange that all 3 computers do the same thing. Thank you in advance. These models include: Internal components can'tbe serviced individually. To continue this discussion, please ask a new question. files.zip, then copy both files Oscdimg.exe and MakeWinPEMedia.cmd to this location C:\Windows\System32, type below line in CMD with admin rights You must accept the license terms to continue. The tool comes in handy when you Surface is not booting, and you want to send it to service. After you create a Microsoft Surface Data Eraser USB stick, you can boot a supported Surface device from the USB stick by following this procedure: [!NOTE] You signed in with another tab or window. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. extract the folder "usbimage.zip" using winrar or winzip Surface Pro 7 Surface Laptop 3 Cause This issue occurs because some Surface devices that have 1TB drive configuration use Storage Spaces technology to combine two 512-GB drives into a single drive. Hello! I am done troubleshooting this Microsoft utility that should've just worked. How will my data be removed from the hard drive at the service center? using windows 10 adk and winpe adds on files. Select Complete to finish the USB creation process, as shown in Figure 5. Accept or decline the software license terms by typing Accept or Decline. Just now download that tool and then i installed on NON-Microsoft surface device successfully. Decommission a Surface device from corporate or organizational use. Dell rebuild via PXE boot 'no bootable device found", https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser. Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button. Turn off your Surface device. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. I am trying to wrap my head around it and just cannot figure it out and I think I might need this knowledge again in the future. I've tried 3 different USB thumb drives with the same outcome. Do not edit this section. Any section you choose will open to show you more info. Decommission a Surface device from corporate or organizational use. Choose x64 (for 2021+ devices only) for 2021 or newer devices, choose x64 for 2020 and older devices or ARM64 for Surface Pro X from the Architecture Selection page, as shown Figure-3. Prepare a Surface device to be sent for repair. Microsoft Surface Data Eraser is periodically updated by Microsoft. boot the Windows into safe mode and then try to bootable usb media. After you create a Microsoft Surface Data Eraser USB stick, you can boot a supported Surface device from the USB stick by following this procedure: Surface Data Eraser on Surface Studio and Surface Studio 2 can take up to 6 minutes to boot into WinPE before disk erasure can occur. Architecture re-design to reduce the need to update with new product releases, Notification available for new tool updates, Surface Pro 7, Surface Pro X, and Surface Laptop 3, Extra storage devices (drives) for Surface Pro and Surface Laptop devices. Cookie Notice To continue, press Y (this action runs Microsoft Surface Data Eraser and removes all data from the storage device) or press N (this action shuts down the device without removing data). Microsoft Surface Data Eraser enables you to wipe stored data from your Surface device directly from a USB stick. If after doing enough test to prove that the SSD has failed then it is fixable by replacing it if you are so inclined. @Syson032 and @masterddon, I created a new version 3.48.139.0 iso file suitable for x64 (for 2021+ devices only) and I uploaded it to Onedrive storage and Google Drive storage. Does Microsoft repair the Surface I have sent in, or does it replace the device. Confirm USB drive of at least 4 GB is connected. Select the USB drive of your choice from the USB Thumb Drive Selection page as shown in Figure 4, and then select Start to begin the USB creation process. Two hours before I created the bootable iso file. The Surface Data Eraser tool rejoins the two drives into a single storage-spaces drive. I'm done wasting my precious time on this. retry create bootable usb pendrive. To remove data from a Surface device without removing the Windows operating system, you can use the Reset your PC function. my surface book 2 is stuck at windows logo (is it called boot loop?). to your account. You can't even buy a 4GB USB drive anymore, the minimum now is 16GB from a Best Buy retail store. Read the software license terms, and then close the Notepad file. Start the formatting process, show 5% and then after about 20-30 seconds Failure message. create partition primary Insert the bootable Microsoft Surface Data Eraser USB stick into the supported Surface device. Before you begin these steps, ensure that you have a USB 3.0 stick that is 4 GB or larger connected to the computer. Someone suggested copying contents of UsbImage.zip to USB after making it bootable doesnt work either: I just get a command prompt after UEFI boot on X: drive, which doesnt accept keyboard inputs. I'm looking for suggestions on how to wipe them to a reasonable level of security, no HIPAA or DOD requirements here. Required fields are marked *. 2300 - The surface is able to boot into the ISO to clean install windows, but there are no drives found where you would normally select which drive to install the OS on. The error message you received when you tried to reset the Surface using a recovery drive suggests that the device is unable to detect its disk drive. Diskpart doesn't lend much help unless there's a command I'm missing - list disk shows nothing. @DanRev0519 . restart the windows to check disk automatically , once completed restart the windows . Please guide me 4 6 comments Best Add a Comment pmit09 10 mo. Unless you are very familiar with installing windows I recommend the recovery image. I was told I can try to delete partitions but idk if its an SSD issue and idk what the right call is.. This is a guidehttps://www.ifixit.com/Guide/Microsoft+Surface+Pro+4+SSD+Drive+Replacement/60383 Opens a new window, gparted is on most Live Linux Distro and it can also be independently installed to a USB stickhttps://gparted.org/liveusb.php Opens a new window Some Live Linux Distros have a GUI for the SMART values and some use the command line.
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