One positive: I love my co-workers and we help each other all the time. Maximus can help address these challenges. I could not be more proud of our employees efforts during these unprecedented times. Just another abused cog in the Maximus machine! Responsible for the contracts? QA stuff keep everyone in fear of firing providing constant updates about quality of calls taken not making their reviews fair. Everyone was extremely knowledgeable in their role and very professional and approachable. Must be able to work on weekends. This position will require Agents to use independent judgment to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. pour nous faire part du problme. Most of the government programs we administer provide a vital lifeline to people. Though I had many opportunities come along over the years working within MAXIMUS and was able to be part of helping to provide long term solutions that remain in use at the day of this post, you may find as I have that those successes quickly become threats to newer hired management. Either they would wait to fire the employee until another was successfully on boarded, then the employee got fired, or they would be told they don't have enough justification to fire and move on to another employee. It was as if the training managers had never experienced a call center before, and expected all of the trainers that they hired to just roll with the chaos- which most of us did. She once told her staff that she flies so much that she accumulates enough frequent flier miles to take her entire family of 7 on a free trip to Hawaii each year. The glitches and system failures made it impossible to handle an already stressful job on both employee and customer end. They focus so much on how they look to the client and in the media that they lose sight of common sense management. Remote in London. Bilingual Customer Service Vaccination Call Center Rep What is the promotion process like at Maximus? Trainee High Intensity Therapist - Home Based. An employee will use the app before coming to work each day. And when the training into the company platform computer system finally materialised it was a paper-based seminar into how to use a practical IT system! The benefits and pay do not reflect the work load that is required of the employees. Medical Records Bookmarker (Current Employee) - Texas - April 24, 2023. Good place to work. We play a critical role in helping governments achieve their goals by providing essential services to the most vulnerable citizens in the communities we serve. And there's no room for change in a sense of schedule, no vacation , and nothing that is remotely beneficial in a sense of growth & benefits. Si continas viendo este mensaje, Management is poor, supervisors are rude and bossy. Wir entschuldigen uns fr die Umstnde. If management still feels you should be on a CAP (Corrective Action Plan) even though you have proven your innocence, expect the CAP be lessened from 6 months to 3 months which means you are not eligible for any job promotions (you may have previously applied for) or bonusesnot bad, right? High Volume Recruiting Manager Horrible company to work for; physiotherapists do not join them! In my opinion, base pay should start at $18 an hour to deal with the mess that is the American healthcare system. MAXIMUS is a company that partners with state, federal, and local governments, and they are currently hiring for a variety of COVID-19 Vaccine-Related work from home positions. I was not provided with ANY training regarding how to use the in-house IT platform to manage the appointments. The management on site was friendly, but did things to make life more difficult. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie They'll tell you to follow this detailed scripting system and you'll be fine, you won't. The Trainer is responsible for delivering contact center training within the project. From tackling current surges in demand to anticipating future needs, you can count on us as your trusted partner. Management is unaware, inexperienced, and not old enough to understand what people need and are not conscious enough to make rational decisions to improve the workplace and people's work friction. I was not provided with ANY training regarding how to complete the admin that I needed to complete when conducting an appointment with a member of the public. The training is alot but the work is easy to do. Supervisors hardly know & keep tract of their employees work and productivity. (2) 15 min and (1) 30 min. Use Facebook or Google to sign in or register with SimplyHired. Please enable Cookies and reload the page. Maximus has been one of the best companies I have worked for in the area. you will work from home, . Then this is the place for you! I sat there New Years Day and had a total of 5 calls per the 8 hours I was there. ein Mensch und keine Maschine sind. I was told there wouldn't be over time, not only was there over time, but they pretty much told us we had to (otherwise it would be put in our files that we're inflexible). - CareHealthJobs. While you get all of the tools and systems that you need, good luck if they actual work. Senior Assembler (ALC) Developer United States of America (Remote)Full-Time While not every employee is best matched to a remote work environment, the results from early pilots indicate no statistically significant reduction in agent performance on the contracts being measured. There are internal job positing before they post any job on outside resources. Learn more about our unique opportunities Now Hiring Customer Service Representatives This was one of the best jobs I have had with just a high school diploma. Our job is to help you best serve the public. Management is easy to approach and very understanding. an. They do not train their temp staff workers properly and are very strict with hours, often refusing to pay overtime regardless of circumstance. They will also work with Customer Service Supervisors in assisting them in monitoring their team. The company has many resources available for their employees. Half hour lunch is not enough time to do anything and we've been told that if we're a minute late we'll be docked points. 629 Maximus jobs available on Indeed.com. My position was Training Coordinator, I assisted the trainers and classes of up to 100 or more, to take calls by the general public wanting information on the Covid Vaccines. . Time was given to understand the concept of the job. Babylon 3.7. This company has also provided the opportunity to work from home since covid-19 started. las molestias. For example, my 5 month old had to have surgery, and I wasn't permitted to take the day off for it. Maximus is augmenting agencies in a dozen states with remote agents to answer questions, support initial claims processing, and support the adjudication of unemployment claims. Attempts to continue a career path and grow within the assigned role also was quickly met w/ stone wall as reporting structure would add quickly several layers of management (peer management levels under each other) would very quickly go to be used as a form of justification for the down sizing. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.. If Maximus cared about you and your loyalty and effort, they would keep, Management was great but they laid them off too and did not value them, I worked at the Maximus location in Rancho Cordova, CA for a year. I have never seen something done so unprofessionally in my life. Work from Home Jobs & Extra Cash April 21, 2021, Speed Up Your Job Search with RRR's Free Learning Units - Resources & Info to Help Shorten Your Job Search, Computer Provided - 70 Companies that Provide a Computer to Work at Home Employees, EXTRA CASH! Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. Working with state governments, weve quickly transitioned to telehealth, conducting 11,500 virtual assessments between March and May alone. An applicant's salary history will not be used in , Posted: (5 days ago) For more jobs like these, check our Newest Jobs & Gigs page. real person. excuses voor het ongemak. The benefits are great! Our people make Maximus. Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Oh well, you work. They have tons of hardworking determined individuals who are always ready to assist and aid in the success and efficiency of the Company. Posted 11 days ago. Meet the unprecedented demand for contact tracers with a team thats established best practices in the field. You will be told you are important and are making a difference, only to be tossed aside at the end like trash. Nothing to look forward to you. I explained I could not do that with a newborn at home who needed me, but was told this was my only option (though I did find out that others who were to be moved to the night shift were given an exemption because they had a child under 18 at home). The staff is a friendly great family oriented environment. In just four days, Maximus launched an outbound call center for the Office of the Assistant Secretary for Health (OASH). Maximus has the capacity to screen, background check, hire, train, and deploy contact tracers and supporting agents in just days or weeks. The position may require Agents to make outgoing calls to follow up on vaccination questions. CLICK HERE for full details and to apply for the Bilingual Quality Assurance Analyst/ COVID-19 Call Center position. Remote in Reigate RH2. Search 6,458 Maximus, Work From Home Online Canada jobs now available on Indeed.com, the world's largest job site. Her weekly travel was upwards of $1600. The app takes them through a series of questions including a self-administered temperature check. We are working around the clock to ensure we protect our employees while still serving government and the vulnerable populations who rely on [us]." Posted. Maximus as a company has been an awful experience. Working here at maximum is a wonderful company they have truly amazing people and great pathway. If the employee is cleared, theyre given a time-limited digital credential to show when they arrive at work, and then complete a second temperature check during their day. Lamentamos The opportunity to work bank shifts and expand knowledge and experience in other areas. Do you want to be left wondering how you will pay your rent, or how you will be able to afford your insurance? Grab a work from home opportunity now! They have great benefits and provide stable employee. A manager said that we needed to hurry up because she had a hair appointment. message, contactez-nous l'adresse verdade. Two fifteen minute breaks. You'll learn the basics but what you really need to learn in order to function is far more complex. But of course the Maximus, GDIT and CMS employees get the federal holidays off. Remote. This position will require Agents to use independent judgment to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. I worked as a customer service representative for Maximus. As trainers and training coordinators, our training lacked structure to say the least. WebSchedule is flexible during the court's hours of operation. MAXIMUS is currently looking for a Recruitment Specialist to join our team! The company supports their employees, has amazing leadership, and provides a safe space for all workers. naar Part-time +1. The company makes sure to take care of the employees. The training and internet programs could be a little better when it comes to Customer service representatives. In California and Indiana, we deployed agents in less than a week to respond to callers COVID-19 questions using information approved by each states department of health. MAXIMUS Ratings 3.2 Average rating of 4998 reviews on Indeed Headquarters McLean, VA Employees 10,000+ Revenue $1B to $5B (USD) Industry Government Website Facebook| Twitter| MAXIMUS company website Popular jobs at MAXIMUS Salary Satisfaction 51% Of the employees are satisfied about their pay Based on 11743 reviews Benefits Health Care Supervisors can be very helpful which is extremely important when you're overwhelmed. Great place to work if you are looking for stability, as they provide you the opportunities to balance your life with work. All call centers have a basic outline. They also encourage everyone to rat on each other, not letting employees to speak their minds and not encourage people to connect even though they constantly mention team work. CLICK HERE for full details and to apply for the Trainer Vaccination Call Center position. As well as doing CVs, personal state, I worked at Maximus UK Midlands, Supervisor Vaccination Call Center Compare pay for popular roles and read about the team's work-life balance. Your hard work will not be valued. As people exhaust their UI benefits, they may apply for Temporary Assistance for Needy Families (TANF). All rights reserved. They work government contracts that involve passing information on to citizens. Insights into Maximus Based on 129 survey responses What people like Ability to meet personal goals Supportive environment Areas for improvement Energising work tasks Sense of belonging General feeling of work happiness Decent place to work, nice team and good work life balance Supplemental Nutrition Assistance Programs (SNAP) face surging call and application volumes. They do NOT investigate, question, or get HR involved in any discrepancies amongst co-workers such as He said, She said. Rather if you are wrongfully accused you are pulled into the managers office, spoken to, and expected to sign a written warning. There are ways to grow within the company. The app was developed and implemented in roughly two weeks and is being systematically deployed across operational sites in the United States. Weekends off (unless it's overtime), full time positions. As time-tested plans are rewritten in real-time to catch up with the COVID-19 crisis, governments are relying on Maximus speed and agility to deliver essential services including some that were newly created to respond to COVID-19. CareerBuilder TIP. I was told we would be 100% scripted, we have been mostly 40% scripted. Caso continue recebendo esta mensagem, This will help candidates to easily find suitable jobs near their placement, reduce the unnecessary costs when they get to find the occupation. Si vous continuez voir ce We also gain an entirely new data set related to citizen engagement, channel preferences, and agent performance which enables us to optimize this model. Essex Partnership University NHS Foundation Trust 3.7. There was room to learn new things as long as you kept yourself busy, as there wasn't enough work to go around. They will often add more and more administrative tasks thinking they will solve a problem without realizing that overly administrative work creates burnout when it's a part of the job, but not the job. Call volume is crazy, not enough stuff because people constantly leaving. Highlights of our work include: Leading administrator of Medicaid enrollment broker services in the U.S. Answer more than 7 million calls per month at our contact centers. Awful to work for, they find every reason and way to take your money, management looks down on you, most of the supervisors micro manage. An employee will use the app before coming to work each day. . Work from Home at Maximus | Indeed.com Work from Home at Maximus See questions about Clear Benefits Hiring Process Interviews Salaries Working Culture Working Environment Working Hours Company Future Dress Code Part Time Jobs Work from Home Work Life Balance Browse questions (30) Ask a question Can you work remotely at Maximus? to let us know you're having trouble. You are just a number, this is just another bad call center job, but they will try to make you think otherwise. Ye, Work from Home days(sometimes) and Percipio, if you like learning as I do, Toxic Inexperienced young management with constant change of direction, The pay considering it was about 3 dollars lower in 2021. Please stay clear. The Bilingual Vaccine Scheduler (Customer Service Representative III) at Maximus make an impact every day by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Tax homes are defined as where an individual earns the majority of their income unless they fall under the exceptions for temporary , Posted: (9 days ago) Additional job details. The Vaccine Scheduler (Customer Service Representative III) at Maximus makes an impact every day by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Complex systems that support all workers key activities and constant change of direction. All rights reserved. Asked 12 March 2021 Aydanos a proteger Glassdoor verificando que eres una persona real. There are no "personal life" considerations. With Maximus employees on your front-line team, you can be sure youre responding to the pandemic responsibly with highly protected resources ready and available when you need them. The position will be home based but travel within Surrey is likely for in-person client work in the community and team training and meetings. The supervisors never wanted to speak or reach out to the customers. Find out what works well at Maximus from the people who know best. You're only allowed 8 points before you get fired. (adsbygoogle=window.adsbygoogle||[]).push({}); I was not provided with a petty cash float to support customers into work and was forced to use MY OWN MONEY to help my caseload. Physically separated, but not social distant. IF you can prove yourself to be wrongfully accused; management does NOT take action on the other party who wrongfully made the accusation. It had become very clear for myself near the last quarterly reorg I was involved with where the company had moved to from where it was. 2+ years RN experience in-home care. Very stressful job, point system, half an hour lunch, policies change every other week. CLICK HERE for full details and to apply for the High Volume Recruiting Manager position. Our founders designed the first virtual careers training programs for the US State Department and the Armed Forces. That never happened, as a result I made up my day, Some projects are Remote. We Are With You 3.7. Almost from day one, weve been helping government respond swiftly and effectively to the COVID-19 pandemic keeping essential services open and accessible to the public while prioritizing employee safety and wellbeing. For call center work, Its great not to penalized for a call that may be long. MAXIMUS is a great company to work for. I am going to be completely honest here, I loved my manager and the leads at Maximus were very good people, but that is where the good things end. If you would like to share any suggestions on how we can continue to improve our employees' experience, we can be reached at feedback@maximus.com. The company handles the business process services to government health and human services agencies. What is not understandable is the complete lack of a basic platform from which to build this call center. A wary public will have questions lots of them. An odd argument considering that the majority of healthcare professionals have worked hard to achieve their degrees and they have experience in stressful hospital settings such as ICU and A&E; this also does not explain the company's inability to retain current, established staff. I was not provided with equipment that functioned properly with regards to a works mobile and staff laptop. There are ways to grow within the company. More than 260 onsite and home-based agents notify individuals of their test results, and we provide HHS staff with real-time reports of results by area and age. For your privacy and protection, , Posted: (8 days ago) The apps we used to access the job were constantly having issues where they were frozen or shut down. Our digital team developed a health assessment mobile application called, Clear2Work. You stay until the end and your loyalty is rewarded with indifference and you are then told you are on your own. Improve health outcomes in today's complex world, Modernize government to serve the needs of citizens, Empower vulnerable populations to succeed, Meet expectations for service and ease of use, Leverage tax credits, recruit and retain qualified workers, Provide conflict-free health screenings and evaluations, Resolve benefit disputes with a nonjudicial approach, Modernize your program, adapt to changing needs, Make services easier to access, ensure program integrity, Driving innovation, reimaging whats possible, Creating a positive impact where we live and work, Recognized by industry and media for making an impact. Awful hire management such as supervisors are more of wardens than peers. Every day on the project, the management team would have someone new on their radar facing the firing squad. By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy. It was great having a desk job. The reality is that the management is the problem being extremely unprofessional, inept and mostly ignorant with regards to medical conditions and diseases, pushing real professionals away from that toxic environment. Here are a few of the ways weve been helping individuals and families access health, economic, and social services during the crisis. Se continui a visualizzare Remote in Southend-on-Sea SS2. What is a typical day like for you at the company? Since early May, we've hired, trained, and deployed more than 1,100 agents. Independent plays a major role in your position. Many will be higher-skill individuals who wont find TANFs high-touch support useful. Maximus [social_warfare] (adsbygoogle=window.adsbygoogle||[]).push({}); Copyright 2023 Work From Home Jobs by Rat Race Rebellion. Don't bother to discuss their feedback with them; it will be seen as a, I joined this disorganised, lacklustre and highly pressurised yet flimsy company as I had experience being a mentor, a trainer and a careers adviser and had a desire for continuing the good work of helping people. The BMs and the RMs would repeatedly add more and more duties to the plate of the coaches to the point of saturation, leading to a deluge of work SO great as to render it impossible to achieve without causing you to have a nervous breakdown! We can provide the resources needed to fast-track eligibility. Weekend availability. At its peak, it received test results from 47 federally facilitated COVID-19 testing sites across 12 states. Hard work never goes unnoticed here. I asked my acting supervisor a question and he waited 45 minutes to respond. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail I was never give, Lots of time with no work to improve on skills, corporate training for various positions, Not family friendly, no way to 'move up the ladder', lack of PTO days, everyone always came to work sick for fear of losing their job, so everyone caught the stomach flu at least twice a year, not all employees treated the same, favoritism, no chance for a raise at all because of the SCA rules. Their feedback on your assessments defies medical knowledge and cannot be taken seriously, examples of some feedback received: the client may have benefited from glasses, not really when the cause of his/her blindness was not related to an eye refractive deficit but due to a neurological problem after suffering from a stroke (occipital lobe); or you conclusion is not medically basedhyppocampal sclerosis does not cause dementia type symptoms, when a letter from the client's consultant neurologist clearly stated the contrary. The leadership and management teams truly care about their employees, and do their best to ensure a fruitful and welcoming workspace. If you want to be unemployed without warning, apply here, if not, do yourself a favor and look for something else. The Trainer must demonstrate a high level of content knowledge, understanding of adult learning principles and have experience with classroom management. . This company is proudly diverse as well, it is not limited to a single group. Their Recruiting Coordinator wrote to let us know they are currently hiring for the following openings: (adsbygoogle=window.adsbygoogle||[]).push({}); Heres a snippet of information about each of the available positions from the Maximus site: Quality Assurance Analyst/ COVID-19 Call Center, The Quality Assurance Analyst is responsible for conducting call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards. It seems that they are trying to make the workflow as clear and organized as possible. This company provides a variety of flexible schedules. 8 hour shift +2. The Bilingual Quality Assurance Analyst is responsible for conducting call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards. This position is responsible for facilitating the non-exempt recruitment process within a high volume contact center. Prior to maternity leave I was working 7:45am-4:15pm. I believe this is a great job and would recommend it. Maximus Engaged Employer Overview 4.3K Reviews 1.8K Jobs 6.5K Salaries 511 Interviews 897 Benefits 15 Photos 1.5K Diversity + Add a Review Maximus Reviews Updated Apr 27, 2023 Filter by Topic Remote Work Work Life Balance Compensation Management Benefits Career Development Coworkers Culture Workplace Senior Leadership Diversity & Inclusion Covid 19 Work From Home Maximus jobs Sort by: relevance - date 378 jobs Registered Nurse Maximus Luton LU1 +2 locations 39,500 - 46,300 a year Part-time + 1 8 hour shift + 2 Additional job details Disability confident Hiring multiple candidates Flexible working arrangements: you won't be expected to work long days, do night shifts or take work home. questo messaggio, invia un'email all'indirizzo At the onset of COVID-19, the Centers for Disease Control and Prevention (CDC) requested additional agents to expand operations to 24/7 coverage. Official response from Maximus May 17, 2021 We appreciate that you took the time to post a review and are pleased that the opportunity to work remotely works well for you. As we move into the next phase of this pandemic, we believe one of the most important ways to safeguard employees, keep operations running, and ensure citizens can access the services they need is to implement an employee wellness check before and during their workday. The benefits were reasonable and I would definitely return. enviando un correo electrnico a Working at Maximus was extremely unpleasant experience. High Volume Recruiter The people here are amazing and always willing to help you understand how to better do your job. para nos informar sobre o problema. Be sure to keep track of all that you do from: the daily tasks, to the bathroom breaks, lunch, I have no idea where to begin this review. The app takes them through a series of questions including a self-administered temperature check. Cloud Campus, our work-at-home solution, provides regular support and development opportunities through ongoing training, coaching, and mentoring. The duties of this position will include, but are not limited to, screening resumes, conducting phone screens, as well as scheduling successful candidates for interview.. If you continue to see this MAXIMUS is a great company to work for. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.. The management and software programs were subpar. Full-time + 1. We get the major holidays off. Discover the schools, companies, and neighborhoods that are right for you. The colleagues are super supportive and welcoming. We provide comprehensive onboarding training and support. Bilingual Quality Assurance Analyst/ COVID-19 Call Center WebThe One Year Rule has a broad application. Do these MAXIMUS people have any idea about kinaesthetic learning? My only complaint would be a lack of organization in some areas. CLICK HERE for full details and to apply for the Supervisor Vaccination Call Center position. Copyright 2023 Maximus. WebCompensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. Please help us protect Glassdoor by verifying that you're a Remote. This issue is prevalent in all of the Midlands manager's teams, with very few that are actually good people and tried to do right within their realm of possibility, which still wasn't enough for me to stay, which was the same for other people, within my holiday period 4 people left with 3 others looking to leave, from the time I was there they were constantly struggling to hire staff based on badmouthing. More. The company handles the business process services to government health and human services agencies. I love it! Paid training was nice, you learn the basics, you are tested and I had wonderful instructors and a really great cohort. A lot of younger people were very disrespectful and a lot of the older people are very immature. Find jobs. A regular day at work would be as follows. Management is rude, unprofessional, and unorganized. Even while working from home, you have to be mindful of every second of your break because their attendance system clocks you for every mi, 3 week training, great coworkers (we bonded in the trenches), decent pay, over time "available", additional training, lots of support from supervisors, messed up break system where WFH didn't even matter, systems that crashed and glitched constantly, one hand has no idea what the other is doing, being thrown to the wolves, basic training not enough, Management is not supportive or knowledgeable of the job duties for which persons they supervise/manage.
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