There were 2-3 staff standing at the cash register having a conversation as if I wasn't even there. Prefer a bed in the guest room? Over two months since I've purchased the desk the replacement one arrives and I'm all set to assemble the desk and start to using what I've paid for nope. Were committed to responsible forestry. You name it, I've probably purchased it. At this point I'll just cancel and never shop here again. - limited selection - everything's white, orange (lots of it), and one other color - the metal stuff are, quite frankly, kinda clanky. Sign in to see items you may have added using another computer or device. They didn't have any on the floor or in stock, but one of the employees did some digging, and they were able to uncover one last stocked rack. Looked around and finally decided just to purchase my 1 bowl. They have many floor associates around to help you that you can ask. I love the design of it's items. Top Brands. I owned a house and nothing fit in the apartment. Noticed a nice sheepskin rug/pelt that was draped over a chair in the window last week. Thank God I'm done with them. Thank you Mary your service was impeccable! Delivery guy shows up and the first sentence coming out of his mouth is "you have missing parts in your order you need to call the store not my problem" and I'm standing there shocked thinking to myself who is this guy?! Holden 2-Piece L-Shaped Grey Tufted Sectional with Right Chaise. New Terrain 5-Piece L-Shaped Bronze Brown Velvet Sectional Sofa with Right Arm. The two Male employees working there were well..snooty. The whole experience was lovely and at the same time made me feel like an adult. Some shoppers have encountered issues with their deliveries and replacement orders being delayed (even for in-stock items) and missing the necessary hardware. I absolutely love the bike rack, as it really keeps the space open in my small apartment. I went in looking for glasses and dishes. I plan to keep coming back to see what else I can add to my home. The style is still Crate & Barrel-but a more sleek-urban chic! $6,094.00. Probs but like get a grip lady. The style was Marta, a micro thin glass- sleek and minimalistic. To the girl at check out, please go to your own company website for information on that free one hour parking with purchase (attached below). Due to this disgraceful service I am canceling my whole order and won't be shopping at CB2 or crate and barrel again. decor and more. People here only post problems for you, not solutions. All of the employees have always been very helpful as well. Great job, Brianna! This best-selling coupe is (finally) back in stock, UP TO 30% OFF DECOR, BEDDING & ENTERTAINING, Clara Service here was quite nice and helpful when I randomly wandered in on Sunday afternoon. Privacy. "Yup". Good quality and a reasonable price I would recommend Scandinavian Design out in Roseville. I like CB2 and sometimes go in the brick and mortar store to look at things in person that I've been checking out online. Avoid Dell. Rugs can be the perfect way to tie a room together, and CB2 shoppers have 200+ options between smaller doormats and runners all the way up to larger area rugs. I ordered an item over a month ago, never received it (though they charged me for it! I've never been in before, but was pleased with the service. They were professional and answered all my need. The first sofa I received from CB2 was a dud, it happens, but their customer service blew me away. Is your TV still sitting on that coffee table from college? I'd say it's a definite step up from IKEA in quality and the design seems to be a little more thoughtful and planned out. For someone who shops here on a weekly basis I am sad to review a one star. I had the delivery come in two different days since everything I wanted was not in-stock. $349. And then scheduled a delivery for new merchandise without giving us a time or a date. This means the item may not be returned nor exchanged and it is ineligible for any future part replacements or repairs. They even looked after my dog while I shopped. Tidal sectional upholstered in fabric made from recycled ocean plastics. That was a terrible experience. Customers of CB2 love the styles of lighting offered, but some point out issues with construction and perceived quality. When it comes to affordability, customers have mentioned that the furniture can be on the pricey side while others who are used to the the higher prices of Crate & Barrel find CB2's pricing to be refreshing. Shop our Excellent Inventory of Newly Made and Vintage Restoration Hardware. The staff was great specially Ana, who made sure all of my delivery concerns were taken care of before I even left the store. CB2 dining chairs range from $90 to $900 and match their dining table options in uniqueness of design. post; account; 0 favorites. We love the style of CB2 and we were super excited to see that they had opened a store in Denver, but when we went to check it out and a sales woman with short blonde hair and glasses glared us down and kept pacing back and forth past us the entire time we were in the store because our two year old was with us. Modern Furniture: Affordable Sofas, Chairs, Tables - Apt2B Area Rugs Lighting Accent Pieces Wall Decor Pillows & Throws Resource Library About Us Customer Reviews & Pics FREE Fabric Swatches View Furniture In 3D Sales & Offers Customer Care & FAQs Sofas Sofas All Sofas Made in the USA Sofas Reversible Chaise Sofas Modular Sofas Reclining Sofas CB2 has been around for some time. It took 10 days, three more days than their ETA, which they kept changing to the next day and the next day and the next. This is the last time I choose to be a customer of CB2. The looks just doesn't do enough for me. We made a full lap of the store, found the console table we wanted to purchase, but then had to track down an employee to make the purchase. But was super-duper shocked with this person "TOMMY" , being a part of a service industry and an esteemed store, he certainly does not stand up to that level. However, when it comes to buying, there are some that have reported issues with delivery and mixed reviews surrounding the durability of their products. $398. They sell great, design forward furniture and household items at more affordable prices. They didn't. New Vaneri 4-Piece L-Shaped Light Grey Corduroy Armless Sectional Sofa. Around May 18 I get a message saying, your table will not be delivered. Beautiful showroom with everything you need to fully stock your home . She was phenomenal but I felt like everyone else at the time were busy and distracted (again a busy Saturday night). Minimalist lines and bold silhouettes give your floor plan a fresh perspective without detracting from the room's understated elegancewe're talking marble, concrete and a sleek black and white color palette. BOB'S DISCOUNT IS AN EVERY DAY DISCOUNT. Terms of Service and CB2 Bucatini Rug. For the price I paid for this coffee table, the store should be much better about updating me on the whereabouts of the legs. I loved that the wall pocket has a modern sleek look. $799.00 Final Sale Fae Faux Rattan Outdoor Coffee Table $189.97 reg. We've been very happy with all the furniture we've bought from them. Whether you're revamping the living room, bedroom, dining room or bathroom, shop our collection of unique furniture sales and decor discounts to The furniture is extremely low, in which puts you in mind of ikea furniture. $100 gift card doesn't make an empty living room for the summer any better. Perhaps they are setting themselves apart from West Elm, and the beautiful new furnishings of Anthropology. Kita, Adrienne & Sharon are all amazing & super attentive. (When I came back to work on Monday, I had no missed calls - so whether or not they actually came is under a question). I have cancelled all of my orders and will not be tempted by the forbidden fruits of CB2.. Trust us: You'll sleep better on a cool new bed that fulfills all your design dreams. If it wasn't for my girlfriend I would've cancelled the whole order. Obeid, Ross I don't have the luxury of buying things every 3 months. Looking for affordable modern furniture? They have two floors in this location and very accessible as it's right around the corner or Union Square. So not only I have been through two failed deliveries, but I now have to take off work to wait for a delivery for which I won't hold my breath. Go to Scandinavian Designs in Roseville instead! I like CB2 a lot, a Great selection of modern and contemporary furniture and accessories, with clean designs and occasionally a quirky twist for unique addition to any home. We found 3 out of 4 legs were loosen, and even missing a screw. Looked around the entire store (seeking specific living furniture) and several employees walked by. The manager was able to find two tables in the Berkeley store, but the wonders if I would like to call the Berkeley store myself to figure out the situation. High style at affordable prices. Crate & Barrel bed frames are what sweet dreams are made of. I realized she (white girl of course) assumed I couldn't possibly afford the $10 bowl and had to triple check that card was indeed mine. Quite apparently from the many duct tapes on the packaging, this table is a returned item and the store did a bad job at quality control by not checking if all parts are intact when they took it back. She doesn't know how to refund/adjust my sale so someone else helps her. I never received an email or a phone call about this and was only notified when I contacted customer service myself. I knew I had family coming at the end of summer so there is no way I would have ordered these items had I been told 8-12 weeks and of course CB2 gets to keep half my money if I cancel the order now. We have to say, we are super disappointed of the quality and service of cb2's furniture. list of cookies. When the delivery came the guys showed up within the first hour of their 2 hour window, quickly loaded the elevator and unwrapped the couch making sure it was not damaged. It just looks so close to real. The quality of the home and kitchenware has been great so far. - At the store, I am informed that the mirror was not in stock at the store but was in stock at the warehouse and would be available to pick-up in a few business days. (e.g. Art compositions are minimalist and frequently stray into the abstract, making them perfect for dining rooms, living rooms, and bedrooms. So would I shop here again? A few months went by and I realized they never credited me the $. CB2 Sale: Furniture Deals & Home Decor Discounts. This store is perfect for anyone that like statement making decor. The wood all matches but the dressers and bed stands had horrible handles. so they told us they have hardware that is interchangeable with all of their products. THE FURNITURE SALE (PRICES AS MARKED) Salon 6-Piece L-Shaped Brown Leather Sectional Sofa. What a great customer experience. I'm looking forward to my shipment, which hopefully will come in early May, as he forecasted. Luckily the two stores are not too far from each other. I don't love shopping but these ladies made it fun. Look for Sidney, great customer service. I love the store. I worked with Christina and Robyn who were both wonderful and knowledgeable and patient. The regular Crate & Barrel store down the street is the same way. We waited for over 30mins in store, literally walking around trying to find someone to help us purchase an item. Our place has become a CB2 showroom we like their stuff so much. I am stuck right now but may be looking to find another couch and they would need to pick up the love seat. I also get to sample nice furniture that I'll never buy, so that's a plus. But she made a call. CB2's modern furniture selection makes it fun to shop for a unique piece to add a bit of flair to any room. Pottery Barn . On a recent trip, we found a beautiful pillow cover for $40. (We had told her we were having a hard time finding gold bathroom accessories.) Ships free. I'm really surprised by all the bad reviews here. It just goes to show the attention to detail the staff at CB2 has. Tre and Hye were both amazing. Crate & Barrel. Where to do I begin? Take 30% Off at CB2 Get furniture, decor, and more at CB2 and save 30% on your purchase by using this coupon when you check out CODE M30 Show Coupon Code 20% OFF Up to 20% off on select Outdoor Furniture PROMO Get this deal 20% OFF Get Extra 20% Off Select Items with Promo Code Get an extra 20% discount on select items. I connected to a lady, I believe her name was Melanie, who transferred me to returns. On the evening that I was going to pick up my merchandise, I made special arrangements to go to the store to pick it up, it was closed at 7:15 and this is well after having been told they would be open until 8 pm! He raises his voice at me saying I'm supposed to do that and that if I don't like what he has to say he can take the stuff away and not deliver it to me at all. CAD 8,097.00. Love this store! Look. All the more seasoned employees were around and saw that she needed help, and nobody offered to help. Ordered a couch for June 28th. It took forever to get them. Over the holidays, they serve hot chocolate on the weekends and it's GOOD. A quick bell ring, answered by a super friendly young woman who checked my receipt, found my items, and loaded them in my car. The customer service person, Chastity, kept trying to tell me they were produced in Portland. Gorgeous furniture and true southern hospitality. After leaving with my purchase I checked online and the terms/conditions do not state an expiration date for the reward. This is definitely a fun store to pop into if you're looking for a modern piece for your home. The reason the review is going up for this location is because (1) this is the location I visited before deciding to order online and (2) CB2 moderates their reviews online, dismissing reviews which "mention shipping complaints" so this appears to be the best option to alert others in the area of possible complications with CB2 shipping. But overall? Nice products. No surprise! I mean, come on, man. Ordered my item on 6/8/15. Decorating guides, designer tips, home tours, and more! To avoid delivery charges, as they only had a few in stock, I was able to order to the store so I can pick it up there. Discover furniture in all of Crate & Barrels distinctive styles, including modern, contemporary, industrial, and postmodern. Some customers did mention problems with assembly, though. The CB2 in Georgetown is located at the beginning of the retail district, near other interior design stores. Reply HELP for help and STOP to cancel. , but the rep said she did not have any more information available. Overall, very happy with my purchase and superb job from the CB2 team. Incredibly awful customer service. It's time for a change. CB2 always delivers! After looking and trying all the couches in the store, me and my boyfriend decided on one. It was a nice gesture which they did not have to do. $317. My heart dropped and I suddenly felt extreme sadness. One recent exceptional anecdote: In April I purchased a large, heavy $300 mirror from them in preparation to decorate the house I was moving into. I feel that my furniture feels "real" unlike Ikea or Living Spaces, and has durability to last a long time. Obviously, using a marble slab that's on the ground doesn't work super well for a coffee table. Staff were super helpful and friendly (even helped me load the desks into my vehicle) and the validated parking is a plus. By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages I called to find out if they had in stock a replacement for a glass globe that I broke on my firefly pendant light. The staff is nice and helpful. services, you're letting us know that you've read and agree to the changes. When I bought they told me they had 6 in stock. It's a much more modern and young Crate & Barrel. CB2 Furniture Filter 487 Items Strom 4-Piece Reversible Sectional Sofa with Ottoman Clearance $3,448.97 reg. I have that expectation of my glassware, sofa, or any house purchase. When I moved to Arlington and began purchasing home goods I immediately thought CB2. Grab a used Crate & Barrel headboard or bed in fabric or wood to give your bedroom a crowning touch. There is something to appreciate about balance in design and use. But I love that they have a nice place for me to sit while he shops. When we said thank you and goodbye, she snarled at us. I am 5 stars for CB2 selection and style and because of a Manager problem in this store, only 3 stars for the Miami Beach outlet Prices, as with all of CB2. Their customer service is simply top notch. Thank you! Mitch was my sales rep and he was very thorough and patient with me. If you get a bad egg in customer service, go online and leave feedback and they will promptly call you back to make things right. We then whipped out our phones and showed her what their homepage showed. The designs are modern and fun but not pretentious or overly cute. Look no further for fun, trendy furniture! Terrible customer service. CB2 Crate & Barrel Design Within Reach Ethan Allen Herman Miller Horchow IKEA Jonathan Adler Knoll Ligne Roset Mitchell Gold + Bob Williams Organic Modernism Pottery Barn Restoration Hardware Room & Board Urban Outfitters Wayfair West Elm World Market Vintage Furniture Want to list a piece for sale? Cb2: (looks at iPad) it shows we only have one, which MIGHT be the one on display. The said they would have it delivered in a few days. The service at this store is particularly amazing. hide. I'll start out with a positive note. I placed an order for a marble coffee table mid-June and they said it would be ready mid-July. Afterwards, we compared prices to a similar pillow cover at Anthropologie and it was $300! Because there is no possible way to figure out who sent the gift. After close to a month later, I contacted them and they told me they would call when it would be ready. I have bought several things from cb2 including their Marta glassware. There are at least 5-6 other reviews with the same exact issue. Then once it checks back into the warehouse, the remaining credit will go onto a shop card (of this can be emailed to you, as well). I have quite a few accessory items from CB2 (baskets, glasses, entryway bench). The (supposedly) cheaper and more urban-oriented version of Crate & Barrel is here, finally! Sometimes it says we have one but it's actually for the item that's on display Me: (after I've lost my patience!) The prices are great and the items are stylish. Discover furniture in all of Crate & Barrel's distinctive styles, including modern, contemporary, industrial, and postmodern. I spoke to Karen in cherry creek and she had an SOL attitude and said well not ALL pieces are interchangeable. We were not in a hurry. Dennis. I recently went to the CB2 (1730 4th St location) to purchase an item that the CB2 website claimed was in stock, I also had called the store to confirm they had it and was told that they did have it in stock and that it was available. A little on the pricey side, but you get what you pay for. I went to a crate and barell near my house (walnut creek) only to find out I have to go to CB2 in Berkley to return it. The poor quality of CB2's products is not worth the heartache. The appointment day came, two men handed my boyfriend a bag of metal and left. I placed this order on June 18. The only thing that I question is the prices. I had the best customer service experience I have ever had with an associate named Cameron at this store. Meanwhile, the item went on sale. The mirror itself looks great, but alas, is just a mirror with a metal trim. 0 hidden. The stuff in store is really cute and the people that work in store are all really nice. So I'm trying to talk to the guy can you maybe call the store to figure out why you're missing parts? Want to know which is the closest to your home?Take a look at the handy store locator for more information. Next, give your snacks and drinks a spot to rest too by placing a side or coffee table in the area. RUN into the store, find a helpful staffer, tell them what you want and you will be on your way with time to spare. Overall, this is my favorite furniture store! I'm a little bummed out to see the poor reviews of my favorite store CB2. There were many unique items and trendy displays. He also says, "we corrected that and it won't cost you any additional charge" - just to be clear the missing part has to do with the bookcase and we've ordered two of the same ones; each bookcase comes in two parts and I guess one of those parts was missing in the order - not sure why I'm even supposed to buy another part?! If you crave even more print, look for Crate & Barrel vases and Crate & Barrel planters, which often have designs stamped directly into the ceramic. The staff is always helpful. If the store has it in stock (per the online stock checker), drive over and park in one of the 15 minute loading spots. Beldock, Kristen However, my experience with the customer service at this store was disappointing. For one low, flat fee per trip, we will deliver every piece of furniture in your order regardless of the number of items. Literally I had no opportunity to discuss this with them cause they disappeared in the second. If you want a wider variety of home stuff, you might have better luck at Crate & Barrel. Inside it's pretty cool. Cashier asked for my ID to match my card, no problem. I will still shop there for design ideas, but will likely make purchases elsewhere. Please open another location in San Ramon!!! He was patient, informative and when I go back, I will always ask for him. The staff was super helpful and I walked away really happy. When we walked in, there were at least 2 employees working. This site's sole purpose is to help you make the decision faster and with more peace of mind. All of their furniture is well made. Chances are I'll have done my research and if you lie, I'll get mean. One word. $5,795.00. favorite. I will say that West Elm's furniture is only a step above Ikea and that Anthropology's is very well made and thoughtful. If you're buying furniture for a new home, and need to buy several pieces, and love CB2/Crate and Barrel, I would highly suggest their credit card. Be careful shopping here. Cb2: ohh I'm sorry, I forgot about it Me in my head: cool I just stood here like an idiot for 10 min for nothing. Crate And Barrel Lounge II Sofa, Loveseat & Storage Ottoman Prairie Village, KS $175 $200 Crate and Barrel Dining Chairs (4) Wichita, KS $150 Crate And Barrel Sofa And Ottoman 82" Long 36" Deep SEE DESCRIPTION McKinney, TX $500 $600 Crate and Barrel Lounge Sofa Overland Park, KS $1,500 Crate And Barrel Infinite Grande Sofa Raymore, MO $1,000 $4,896.00. However, I came in on a Saturday night, and wasn't really greeted in any manner. ***update*** So I decided to call back today 8/31/15 to see if I could get better information. Most of the big pieces remain in the same location! I deducted two stars for in-store and online. I learned 31 days later that the legs for my coffee table are backordered and they do not know when I will receive them based on warehouse issues. The rug is great, rolled out without wonky corners, and looks just brilliant in my home. My boyfriend wrote a yelp review and was told to contact customer service (annoying as well know). Pretty smooth rug buying experience! She did not offer apology or acknowledgement of the situation. Went to check this place out, since I was in the area.An interesting furniture place. How do you set up delivery on an item you don't have and don't know if you're going to have? Shop with us to discover Cb2 furniture from past seasons collections, including sofas, tables, lighting. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers.
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