Maintenance work information for DCJ Housing tenants eRepair An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations Only in the most serious cases will FACS consider applying to the NCAT to evict a tenant. Requests can also be lodged through the NSW Government's eRepair portal. National Relay Service 133 677Telephone Interpreter Service (TIS): 131 450We can arrange an interpreter through TIS or you can contact TIS yourself before speaking to us. Bridge Housing's head contractor responsible for delivering . Department FACS can only take action against a tenant if there is good evidence their behaviour may be in breach of their residential tenancy agreement. Works undertaken include: Here are some useful tips to help reduce moisture in your home to prevent mould growth. That the Committee inquires into and reports on the management of public housing maintenance . PaGe 2 NSW HealtH Closing the gap: 10 years of Housing for Health in NSW The NSW Department of Health has been managing a health and safety focussed repair and maintenance program in Aboriginal community housing across NSW over the past 10 years. The current repair status and physical condition of the public housing stock; The costs of maintenance of the current public housing stock, variations in expenditure trends over the previous five years and projected expenditure for the next five years; Methodologies and processes for ensuring consistent public housing maintenance standards across NSW, including quality assurance, effectiveness, efficiency and contract supervision. Simple and convenient tools for you to interact with us and access your information online 24/7. You can report fraud, misconduct or corruption through our feedback tab. read more about organization. Find funding programs to help deliver social and affordable housing across NSW. not telling you the outcome of your complaint. Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. You can complain to us about things like: You can call us for advice about whether your problem is something we can help with. This phone line is open 24 hours/day, 7 days/week, 365 days/year. A range of private rental assistance products and services available to help clients. All tenant requests for repairs and maintenance must be made to Bridge Housing. eRepair walks you through a series of simple pictures and diagrams, identifying the repair you need and then lodge's your request. If you require assistance with registering on Procurement Central, you may contact the Customer Support via below methods. If there is, we may suggest changes to policies or procedures. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. You can also call FACS or go to your local office for assistance. NSW continues to invest more than any other state or territory. Email: feedback@facs.nsw.gov.au Postal Address: Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800 Phone: 1800 422 322 More information DCJ Housing offices are generally open from 9:00am to 5:00pm. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Your landlord is the Department of Communities & Justice (DCJ Housing) but they don't deal with repairs. Your rating will help us improve the website. Alternatively, you can contact your local DCJ Housing office launch. The Registrar of Community Housing is responsible for the registration and regulation of NSW community housing providers and may be able to assist you witha complaint about a community housing provider. If you remain dissatisfied, you can appeal to the Housing Appeals Committee (HAC). The Committee is following up its previous inquiry into the management of public housing maintenance contracts in NSW, with a view to reviewing improvements to the operation of the current system. We have firm budgets for maintenance and are required to closely manage our finances to ensure LAHC remains viable and responsive to the safety and maintenance requirements of the portfolio. 7Tenants' Union NSW and Public Interest Advocacy Centre, No. To do this, the timing of repairs and maintenance jobs is determined in a fair and equitable way with a priority focus on safety, security or resident wellbeing. Please enable scripts and reload this page. Search for Find DCJ Housing Offices at: www.dcj.nsw.gov.au. For more information regarding alterations, go to theAlterations to a Home Policy. See Advocacy and Legal Services below. We generally do not take action on complaints about decisions that are appealable because we believe the appeal process and HAC offer an alternative and satisfactory means of redress. This inquiry is no longer receiving submissions. Information on becoming a DCJ Housing tenant and how to maintain your tenancy. Communities and Justice, NSW Department of; Local Offices. Housing and homelessness We work with housing support services to respond to homelessness in NSW and enable affordable housing for all. . It contains annual reports, strategic plans, guides, policy documents, and open access maintenance, the Housing Contact. Social housing. To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. World Square NSW . We partner with contractors to deliver this high volume of maintenance work within strict timeframes, and to meet stringent requirements. What are your responsibilities and what does DCJ maintain? If you are seeking any of these outcomes, you can seek legal advice. Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. Last updated: 16 September 2022 . Follow-up Review of the Management of NSW Public Housing Maintenance Contracts, Parliamentary Secretaries in the Assembly, NSW Legislative Assembly Practice, Procedure and Privilege, Hearing - Jubilee Room, Parliament House, Sydney, No. Its website should have information about complaints or you can ask its staff about how to make a complaint. modifications to improve accessibility so our homes can better support people with a disability and older people to keep living at home. You can find the Review of Decisions form and the Appeals and reviewing decisions fact sheet on the website: www.housing.nsw.gov.au. eRepair walks you through a series of simple pictures and diagrams, identifying the repair you need and then lodges your request. Postal. Since March 2020, the NSW Government has invested over $1 billion in homelessness and social housing through COVID related stimulus measures. Postcode: 2259. If you'd like to apply for social housing in NSW or are an existing social housing resident with a question or concern, visit the Tenancy Hub or call 1800 422 322. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. Forms to apply for housing assistance, apply for private rental assistance or manage your tenancy. This new system will be more efficient and responsive. The maintenance contractor will ask questions about the maintenance issue to determine the appropriate trade and action, and its priority based on the criteria of safety, security and the wellbeing of tenant. This phone line is open 24 hours/day, 7 days/week, 365 days/year. (02) 4352 4400. HAC is independent and can review FACSs decisions and recommend changes. We cannot deal with complaints about community housing providers unless the complaint is about a maintenance service provided by an LAHC contractor or the provider is a Specialist Homelessness Service (SHS) that assists people who are homeless or at risk of homelessness. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. Thats why we have compliance officers in the field every day checking the work of our contractors. From 1 April 2016, local contractors will now manage call outs, and track and follow up maintenance issues in your area. If you or your visitors have caused damage to the property, you may have to pay for the cost of the repair. UseeRepair to lodge non-urgent maintenance issues online. Most DCJ offices are open Monday to Friday from 9am to 5pm. . You can access eRepair via the MyHousing app or on the DCJ website under MyHousing Online Services. 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