54-125 m (177-410 ft) 1 French Land Register data, which excludes lakes, ponds, glaciers > 1 km 2 (0.386 sq mi or 247 acres) and river estuaries. Our goal is to make your purchasing experience easy, efficient, and equitable, so we can get you on your way to live events as quickly as possible. In no event will expedited shipping charges, merchandise purchases, Fan Club membership fees, or any other amounts be refunded. Refunds, Credits, and Exchanges12. If you exceed or attempt to exceed the posted ticket limits, we reserve the right to cancel, without notice, any or all orders and tickets, in addition to prohibiting your ticket purchasing abilities. All ticket prices for events that occur in Canada are stated in Canadian Dollars. and our Ticketmaster chargeback got reversed by AMEX. editorial policy, so you can trust that our content is honest and accurate. In fact, as of today, both Live Nation Entertainment and AEG Live, two of our largest event organizers, have announced they will begin to provide refunds, on a rolling basis, for all events impacted by COVID-19.. Multiple Browser Windows17. Ticketmaster is understood to have updated its terms and conditions to remove the option to chargeback and prevent ticketholders from demanding refunds. Will Call- for events that occur in the United States or Canada. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. All sales are final and refunds are only allowed in limited circumstances, as explained in this section and the Canceled, Postponed, Rescheduled and Moved Events section above. Bus operators. Here are other examples of non-refundable purchases: DoNotPay is a simple online tool that offers an array of practical features. If you have any questions, please contact us. If you purchased concert tickets in January for a show that was supposed to take place in August but is now postponed, for example, you could be stuck waiting months to find out if your show might be moved to new dates or canceled altogether. If the Event Organizer approves refunds and/or credits, we will send you a notification explaining your options, and you may submit a request for a refund or credit. If a refund is issued, it will be processed to the original method of payment used at time of purchase. DoNotPay can help with that as well! Credits cannot be used for resale tickets, third-party tickets, ticket insurance, or gift cards. Our goal is to help you make smarter financial decisions by providing you with interactive tools and financial calculators, publishing original and objective content, by enabling you to conduct research and compare information for free - so that you can make financial decisions with confidence. This app can help you solve any administrative or legal issues. Once a recipient accepts a Ticket Transfer, a new barcode is issued and the senders tickets are invalid. It continues to say that if chargebacks take place, tickets are subject to cancellation and would prohibit future purchases. If you decide not to attend an event, Ticketmaster will not issue exchanges or refunds after a ticket has been purchased. You may also choose other delivery options available for your event. This is an essential cookie for the website live chat box to function properly. There is no phone number to call and it is basically IMPOSSIBLE to get through to the fraud prevention line without them calling you (I have tried about 10 times and cannot even get the number). I issued a chargeback with TicketMaster a couple months ago and just today saw that they charged me again for the amount charged back as my event was cancelled weeks after my chargeback was issued. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, through authorized partners, or from the venue box office to ensure ticket authenticity. Multiple accounts may not be used to circumvent or exceed published ticket limits. This ticket limit is posted during the purchase process and verified with every transaction. All previous ticket barcodes will be invalidated. If you do not receive an Order Confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your account whether or not your order has been placed. Ticketmaster Chargeback? Did you just realize you didn't need to purchase that extra storage space on Google Drive? Dollars. Orders are subject to credit card approval, and are processed only after the billing address associated with your credit card and other billing information have been verified. Please note that any refund and/or credit policies are determined on an event-by-event basis by the Event Organizer, and may be subject to limitations set by the Event Organizer. Your lender or insurer may use a different FICO Score than the versions you receive from myFICO, or another type of credit score altogether. Please carefully review the list of delivery methods offered during the purchase process. If you paid for your tickets with a credit card, however, you do have the option to file a dispute if youre not satisfied with the purchase. A: Ticketmaster should have refunded your tickets swiftly. 2023 Bankrate, LLC. We may change such fees at any time, including after you post your tickets. You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against us, management, facilities, leagues, artists, other participants, and all of our respective parents, affiliated entities, agents, officers, directors, owners, and employees on behalf of yourself and any accompanying minor. You have money questions. How to get a refund for a fraudulent credit card transaction, California Consumer Financial Privacy Notice. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Please note that we may cancel transferred tickets, at any time, if we determine that they were obtained fraudulently or otherwise in violation of our policies; therefore, it is important that you know and trust the individual transferring tickets to you before accepting them. Chargebacks can sometimes take weeks or months to be resolved, and if you have tickets to a concert, like Rachael S., you might not have time to wait: "Tried to do a chargeback with Ticketmaster after attending a Lady Gaga concert where my seats had a heavily obstructed view. Please see the Limitation of Liability section in the Terms of Use for additional limits on our liability. For the events that have have been canceled, refunds have been issued. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Anyone else deal with a similar situation, COVID-related or otherwise? If you have a question outside of those hours, your only recourse is to check the FAQ for further assistance. Need more info about your airline passenger rights or unemployment insurance? Ticketmaster cannot issue a refund to any account other than the original payment method. Copyright 2023 Xperiology. All rights reserved. If you have not heard from us, or have only received a confirmation that we received your ticket request, please contact us to check on your order. Which certificate of deposit account is best? You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. Here is how to check if you can get a refund for the event: If your event has been rescheduled and the event's organizer is offering refunds, this option will be visible. However, since the NHL has officially only "postponed" their regular season and not canceled it, Ticketmaster is refusing to refund tickets for games that haven't taken place. Please note that, if the Event Organizer offers you a choice of either a refund or a credit, you cannot get a partial refund; whatever selection you make (i.e., refund or credit) will apply to your entire order, and cannot be split between refund and credit. You may also have the option to request a credit for a future show, and you may be incentivized to do so. Special note about delivery of tickets purchased from TicketExchangebyTicketmaster.com: TicketExchange offer two types of ticket listings: (a)tickets that are marked as available for instant delivery (typically emailed within minutes of placing your order); and (b)tickets that are owned by the reseller, but that are not available for immediate delivery (a specific delivery date is noted in the listing). Our goal is to give you the best advice to help you make smart personal finance decisions. If your event is eligible for refunds and funds have been received from the Event Organizer, we will issue a refund of the ticket price you paid (or, for a discounted ticket, then instead the discounted ticket price paid), any service fees, and any additional add-ons or upgrades (such as parking). These cookies will be stored in your browser only with your consent. The Event Organizer may provide the option to request a credit for canceled, postponed, rescheduled, or moved events; if so, we will send you a notification, and you can submit a request for credit in your account. You will get a follow-up email letting you know whether the event is still happening or not. It might be a good idea to check again because the status can change. If you have sold your tickets for the postponed, rescheduled, or moved event through Ticketmaster.com, Ticketmaster.ca, or Livenation.com (i.e., you resold your tickets through one of those sites, and youve been paid for them), your tickets will be returned to your account if: (1) the Event Organizer has authorized refunds, and(2) the buyer has requested a refund. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation. Cookie Notice Credits may be applied toward the purchase of eligible event tickets and ancillary purchases (such as parking) at the same venue (or, in some cases, at one of a number of venues designated by the Event Organizer) during the timeframe specified by the Event Organizer. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Meet you wherever you are in your credit card journey to guide your information search and help you understand your options. 2. It only indicates that we have received your request for those tickets, and have begun the process of seeking to secure the requested tickets. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one by the Event Organizer, and you will not dispute or otherwise seek a chargeback from the company whose credit card or other method of payment you used to purchase tickets from the Site. Once youve requested to receive credit and weve verified your order is eligible for credit, well send you a credit code which you can use for eligible purchases, along with instructions for redeeming that credit. It's super annoying but it happens all the time! Further information is available in our FICO Data Privacy Policy. The content on this page is accurate as of the posting date; however, some of the offers mentioned may have expired. Tickets may not be used for advertising, promotions, contests, or sweepstakes, unless formal written authorization is given by us. If an event is canceled, you will automatically get a refund to the method of payment used to make your purchase. The following applies only to resale tickets to Illinois events: If you purchase resale tickets to an event located in Illinois, you will receive a refund of the amount you paid for that resale ticket if: (a)the ticketed event is canceled (in which case you will not receive a refund of any shipping or delivery fees); (b)that ticket does not allow you to enter the ticketed event for reasons that may include, without limitation, that the ticket is counterfeit or has been canceled by the issuer due to non-payment, unless the ticket is canceled due to an act or omission by you; (c)the ticket fails to conform to its listing description; or (d)you failed to receive that ticket. Balls, pucks, and other objects may fly into the spectator area during an event. Recipients can choose only Mobile or Print-at-Home delivery (if the event offers it). Who You Are Buying From4. Connect with Holly D. Johnson on LinkedIn. When you register for our products and services, we also collect certain personal information from you for identification purposes, such as your name, address, email address, telephone number, social security number, IP address, and date of birth. No refund will be owed if an Opening Act or festival performer is changed or canceled. These cookies ensure basic functionalities and security features of the website, anonymously. Ticketmaster is an online ticket sales and distribution company providing its users with tickets for concerts, sports events, theater as well as family and other events. These cookies track visitors across websites and collect information to provide customized ads. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. Should you do so, your tickets are subject to immediate cancelation, and we may, in our sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future purchases from all persons in whose name the credit card accounts exist, and from any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site. Ticketmaster said: As global health concerns continue to develop, our team is working diligently behind the scenes, coordinating with federal, state and local officials in monitoring and assessing overall impact, while actively supporting the artists, teams, festivals and venues you love as they determine how best to proceed with the thousands of events they have on the horizon. If you purchase a resale ticket through our Site, you will be purchasing that ticket from either (a)a reseller who is not an Event Organizer, such as other fans, season ticket holders, or professional resellers, or (b)in limited circumstances, the Event Organizer. If your purchase is eligible, we'll send you a credit code redeemable after July 15, 2020 for 100% of your original tickets (plus fees and taxes), which may be applied toward eligible events at the same venue. The sender can modify or cancel a Ticket Transfer before the recipient accepts the transfer, not after. How to Get a Refund for Ticketmaster Tickets. I bought the tickets with a Citi Double Cash card, and I'm wondering if it might be time to try for a chargeback. Event Organizers typically set the face price of their tickets. If a ticket has been transferred multiple times, only the ticket from the last transfer will be valid for event entry. Were transparent about how we are able to bring quality content, competitive rates, and useful tools to you by explaining how we make money. We have helped over 300,000 people with their problems. When purchasing tickets on our Site, you are limited to a specified number of tickets for each event (also known as a ticket limit). We are an independent, advertising-supported comparison service. Ticket Transfer is a safe and easy way to transfer (send) tickets digitally to another person. With postponed events, there is a possibility of a refund. Use any automated software or computer system to search for, reserve, buy, or otherwise obtain tickets, discount codes (including Concert Cash and Ticketmaster Ticket Cash), promotional codes, vouchers, credits, gift cards, or any other items available on the Site, including sending information from your computer to another computer where such Copyright 2001-document.write(new Date().getFullYear()) Fair Isaac Corporation. You cannot get your money back if you change your mind and choose not to attend an event. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. In addition to writing for Bankrate and CreditCards.com, Johnson does ongoing work for clients that include CNN, Forbes Advisor, LendingTree, Time Magazine and more. PRIVACY NOTICE: When you visit this website we collect your browsing activities on our site and use that information to analyze and research improvements to the website, and to our products and services. FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. DoNotPay will fax a refund request to your bank and provide you with evidence that will be useful in your case. GP: friends at concert Getty Images For canceled events, the original purchaser will receive any available refund (or may take advantage of an optional credit offer, if available), and no additional action is needed from the recipient of the transferred tickets. A refund includes the full price of the ticket and all services, A refund is issued using the same method of payment that was used to purchase the tickets. In some instances, where the electronic ticket is not yet available, the delivery update acts as your confirmation until the ticket is delivered. Visit Ticketmaster.com Your first stop should always be Ticketmaster.com . Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. The app can also create a dispute letter that you can send directly to the Ticketmaster, requesting a refund. If an event gets a new date, you can use your tickets to attend it without any additional confirmation. With a chargeback, your credit card issuer (Chase, American Express, etc.) Ticket Transfer9. What then? You also have the option to opt-out of these cookies. Talk to your bank or credit card to get a chargeback due to fraud and/or failure to deliver service. Service Fees, Order Processing Fees, Taxes, and Shipping Charges7. Sometimes events get canceled, and sometimes you are not able to show up. Refunds. Recording, Transmission and Exhibition20. With this combination of expertise and perspectives, we keep close tabs on the credit card industry year-round to: At Bankrate, we focus on the points consumers care about most: rewards, welcome offers and bonuses, APR, and overall customer experience. Event date and time are subject to change. Sep-17-2021 09:41 AM. Tickets that are obtained from unauthorized sources, and not directly through our Site, may be lost, stolen, or counterfeit, and, if so, are void. Most distribution points generally access the same ticketing system and inventory; therefore, tickets for popular events may sell out quickly. Certain maximum resale premiums and restrictions may apply in some states, and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. For some, ticket sales are the main source of revenue, but for many more it's an opportunity to supplement sales or to promote special events. If you can't see the refund link, the event is not eligible for refunds. This cookie is set by GDPR Cookie Consent plugin. Privacy Policy. How much should you contribute to your 401(k)? Be aware that even if the organizer decides to offer a refund or a choice between a refund and the credit, they will do so within a specific timeframe. Select an option below to see step-by-step directions and to compare ticket prices and travel times in Rome2rio's travel planner. Please send your printed tickets to: Third-Party Resale Fan Support[Event Name] Refund1000 Corporate LandingCharleston, WV 25311. TheTicketingBusinesscontacted Ticketmaster about the supposed changes, but its spokesperson did not specifically confirm the alleged T&C updates. If they dont want a refund, then their tickets can still be used as usual for the event. The cookies is used to store the user consent for the cookies in the category "Necessary". Ticketmaster customers are currently experiencing longer than usual wait times as the live event industry slowly starts to make a comeback. Can You Get a Refund for Tickets on Ticketmaster if Your Event Is Postponed? Reddit and its partners use cookies and similar technologies to provide you with a better experience. It helps promote events and operate venues. Opening acts, guests, or undercards (each an Opening Act) may sometimes tour with headlining performers. Scammers know that it's often much easier to get you to do what they want if they can get you on the phone. Please also review our Terms of Use, which govern your use of our Site, and your purchase, possession, or use of any Live Nation or Ticketmaster tickets, products, or services. You can get a refund if your purchase is eligible for one. What is a chargeback? We collect tax as required by state and local laws. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I dont want funds tied up with TM amidst a pandemic where Ill need the funds, like Im sure everybody else does. Other operators. More information can be found in our Ticket Transfer FAQ. More details on software and accessibility are available at WebAIM.org. You should also receive a copy of your invoice. Ticketmaster allegedly changed T&Cs to prevent chargebacks - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. The amount of the credit will always include at least 100% of the price of the original ticket(s), plus fees and taxes. Please check your tickets carefully once they arrive, and please contact us if you have any questions regarding the tickets you received. Scan this QR code to download the app now. The organizers dont offer refunds for postponed events often. You will get a full refund transferred to your account automatically. Plenty of reports have surfaced of Ticketmaster banning customers who have filed chargebacks, and other ticket sellers could easily follow suit. Should this occur, your credit card will be charged to refund the fan who purchased your tickets. Scan through the events, choose your seats, and pay with a credit card or other authorized payment method like PayPal. Chargebacks involve disputing a charge with your credit card company. If your event is sold out, you'll need to look at the secondary markets. How can I get a credit card refund for my canceled Southwest flight? Pricing and Availability5. We may display the tax separately or include it in the total service fee amount. The Event Organizer reserves the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language, or who fails to comply with Event Organizer Rules. Tickets are generally sold through several distribution points, including websites, apps, and box offices. We are not always made aware of Opening Acts or the length of their performances. Unfortunately, many consumers are currently out their investment while they wait to see if their show will go on as normal or be canceled or postponed. You will get a full refund transferred to your account automatically. If your credit card or debit card number has changed, but is for the same account (e.g., a new card has been issued for the same account), the refund will be processed to that account. Ticketmaster and other major event promoters have recently drawn ire due to the cancellations, mostly because they initially refused refunds even for events that have been indefinitely postponed. Actually, it looks like I may be screwed. Bankrate follows a strict editorial policy, so you can trust that were putting your interests first. The cookie is used to store the user consent for the cookies in the category "Other. . We also use third-party cookies that help us analyze and understand how you use this website. For postponed, rescheduled, or moved events, recipients of the transferred tickets will need to transfer the tickets back to the original purchaser in order for the original purchaser to take advantage of any available refund and/or credit options. Fans are none too happy about Ticketmaster's new refund policy, which the ticketing giant quietly changed in response to how the COVID-19 pandemic has brought the once thriving concert and. At each step of the way, we fact-check ourselves to prioritize accuracy so we can continue to be here for your every next. One major complaint were hearing from ticket holders is the incredibly long wait times people are experiencing while the details of their events are ironed out. Our award-winning editors and reporters create honest and accurate content to help you make the right financial decisions. May 2021 - Dec 20218 months. 1. Ticketmaster implemented Accertify to manage chargebacks more efficiently. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. To send a refund request to Ticketmaster here are the steps to follow: And that's it! We are not responsible for any typographical or system errors within the inventory listed for sale. This cookie is set by GDPR Cookie Consent plugin. We accept several methods of payment to accommodate your needs, including (among others) American Express, Visa, MasterCard, Discover, and, for qualifying events, Ticketmaster and Live Nation gift cards and/or Ticketmaster Ticket Cash and Live Nation Concert Cash. You consent to such searches and waive any related claims that may arise. Opening Acts / Festival Acts10. If you are a Ticket Transfer recipient, meaning someone you know and trust is transferring their tickets to you, you will be able to accept them in your online account. Courier Delivery- for events that occur in Canada, but only for purchasers who use a Canadian billing address. Chargeback from TicketMaster re-charged to my CC, Scan this QR code to download the app now. In many cases, you may need to pay a shipping or delivery fee. This will apply regardless of whether the error occurred because of human error or a transactional malfunction of the Site or other Ticketmaster operated system. The card issuer will then investigate the charge and determine whether to initiate the refund. Anyone have any thoughts on my likelihood of success? However, the Event Organizer may approve refunds, or the option to choose between a refund or a credit, for the event; any refund and/or credit policies are determined on an event-by-event basis by the Event Organizer, and may be subject to limitations set by the Event Organizer. But opting out of some of these cookies may have an effect on your browsing experience. We cannot issue a refund to a different credit or debit card (this includes refund requests made through the self-service option). Stay alert at all times before, during, and after play or performance. Bankrate, LLC NMLS ID# 1427381 | NMLS Consumer Access Reduce industry jargon so you get the clearest form of information possible, so you can make the right decision for you. You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illnessincluding, without limitation, exposure to COVID-19 or any other bacteria, virus, or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after the event, and regardless of how caused or contractedand you hereby waive any and all claims and potential claims against Ticketmaster, Live Nation, and the Event Organizerand against any companies affiliated with Ticketmaster, Live Nation, or the Event Organizerrelating to such risks, hazards, and dangers.
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