If you choose to use the code, then access the code in Okta Verify and enter it into your browser. Matchforce is Big Brothers Big Sisters match management system. : Users with this Matchforce Profile Type will be able to access Matchforce and complete standard match management activities and will have access to the Agency Management application. Matchforce is Big Brothers Big Sisters' match management system. All communications made via TheApp will be automatically stored in Matchforce and easily accessible for staff review. This happens when youve entered anything other than just High School Big in the Program Preference Type field on the enrollment. You may want to use this data to: Looking for more? The following questions will help us get to know your child so that we may best serve them. Each report provides a more detailed look into matches and information related to those matches. BBBS Connect is a secure place where you can find BBBS resources and network information. You will be prompted for multifactor authentication (MFA) to access any Matchforce environment. ), Identify how many MSCs have been completed late or on-time, Identify demographic information tied to contacts connected to your grants, Track which matches are currently attached to different grants, Assess whether youre reaching goals connected to grants, Identify matches or enrollments that have been or need to be QAed (spot-check or scored), Review results of QA reviews and share feedback with staff, Identify whether QA team members are completing QA reviews as expected. However, TheApp is not intended to be merely a solution for match communications during the current COVID situation. Only One Baseline Survey per Little Can be Created. So long as a baseline survey has been completed and regardless of when it was completed Matchforce will now allow matches to be moved from pending to active status. Matchforce Users can be assigned to one of the following two Agency Matchforce Groups: Follow these steps to add users to Agency Matchforce Groups: If you have your username and password, lets log into Matchforce: Usernames are in the form of firstname.lastname (as shown in AMS) and passwords are standard BBBS passwords. Below are some of the most common questions we receive about Matchforce. Enroll in Multifactor Authentication (MFA), Manage Multifactor Authentication (MFA) Settings, View Video Overview: Set up Okta Verify with Push for MFA, View Video Overview: Set up Okta Verify, OTP for MFA, Using your computers browser, navigate to the. For example, if you entered, Site-Based AND High School Big, Matchforce is still checking to see if youve done everything required for adult site-based volunteers. Open each dashboard and review whats contained within it. The data and information obtained by these surveys serve many purposes. Matchforce will no longer allow multiple baseline surveys to be completed for the same Little. As you start moving forward and consider data you may want to review regularly, here are a couple of quick ideas. Click here to access BBBS Connect Attention if You Use Office 365 at Your Local Agency In addition, these surveys support BBBS development, marketing, research, and grant related activities. As of right now, only the RPI survey can be sent in Spanish. Please ensure that you are looking for your data on a list view other than Recently Viewed. The dashboard component is simply a visual representation of a specific report data point. Prepping for QA Reviews? In support of the modified definition of a baseline survey presented above, the following changes have been made in Matchforce. Built to support Big Brothers Big Sisters, Matchforce provides the intelligence and data to continually improve our services to children. Get a quick tour of Matchforces interface. Development of TheApp has been accelerated to meet the need for monitored digital match communication in the current time of social distancing and stay-at-home orders. By clicking onat the bottom of each component, you will be directed to the report. Yes. While content from TheApp will be extremely helpful to staff as they prepare for match support and may help alleviate redundant conversations, it will not replace match support contacts., Traction on Demand builds TheApp while keeping the BBBS national office and affiliate team up to speed with regular system demos, A group of 15 BBBS affiliates go-live on TheApp and make sure the system and associated processes work as expected prior to release to the full network, BBBSA collaborates with Traction on Demand and 15 BBBS affiliates to determine and document the requirements and user stories that will guide development of TheApp, Traction on Demand trains a core set of affiliate and national office staff who the develop training processes and materials for all affiliates, BBBS national office and affiliate staff put TheApp through its paces in order to ensure it will meet the needs of all BBBS affiliates, TheApp and all required supporting and training materials are released to the full BBBS network. On the left-hand side of the page, click all folders. The four reports below provide agencies with data connected to affiliate grants. Doing so will ensure the most accurate measurement of baseline conditions, which in turn ensures the continued accurate measurement of BBBS outcomes. Each report is connected directly to the matching symbol under Littles Ready to Be Matched or Bigs Ready to Be Matched on applications. BBBSA and the Network will continue to have conversations about what metrics are most significant to track within Matchforce. If the MSC is In-Progress, it will retain the due date it had in AIM. On the Setup: SMS screen, type your phone number. Clicking will open the dashboard to a larger view and will allow you to scroll through all components on the dashboard. The definition of a baseline survey has been clarified and the manner in which Matchforce handles specific aspects of baseline survey administration has been modified. You can view examples of the Matchforce inquiry forms here. The System Automation section of the Matchforce User Guide explains the exact events that trigger each automated email. The new YOS and COS are live! Average Match Length (AML) Metrics across the Network are displayed in the components; however, when view reports is selected, your agency data is displayed. After the National Conference, BBBSA and True Owl will build the revised surveys in Matchforce and develop training materials to help staff learn to use the the new tools. Matchforce will no longer assign a due date to baseline YOS and COS surveys, nor will baseline surveys expire in the system. How can I request changes or improvements to Matchforce? Once complete, these draft surveys will be released for comment to the entire BBBS network. The next time you log into Okta, it should offer to send you a push notification or ask you for a numeric code. When you click onand select a report type, pay attention to the With and With or Without language. You may want to use this data to: Looking for a report similar to the Support Contact Summary reports from AIM? Make sure you are signed out of any Office 365 accounts before attempting to access BBBS Connect. Attention if You Use Office 365 at Your Local Agency To get started using Matchforce, follow these steps: Google Chrome needs to be downloaded and installed on your computer prior to proceeding with the setup and access of Matchforce. Navigate to your Contacts & Demographics Report Folder to see Contact data or to the National Match Reports folder to see Matches Served Current Year. Although we do offer email as a factor for convenience and to help ease into MFA, we do not consider it to be a secure, modern method for secondary authentication. No. Match Activation Date. Before beginning to pull and save reports or dashboards, be sure your Agency Administrator has shared agency-specific folders with you so that you are able to save your Reports & Dashboards to those specific folders and not public folders. Open your QA Reports folder to see the enrollments and matches that youve already QAed to help you get a sense of where you need to start. If the MSC is not in In-Progress, it will be assigned an end-of-the-month due date in accordance with when the last MSC was completed. Moreover, the customization that is built into the new surveys will allow agencies to control how much their surveys actually change. One of the best features of the redesigned YOS and COS is that BBBS agencies now have the power to turn on or off a number of optional question sets. Matchforce has an excellent search engine. However, by clicking you have the freedom to create other reports you may need. Ask us a question. This task force should be in place by early January 2020. For matches made prior to December 31, 2020, Matchforce will now define a Littles baseline survey as the most recent survey completed prior to match activation. These permissions are as follows: Follow these steps to set individual permissions for a user: The final step of Matchforce user provisioning is adding users to the appropriate Agency Matchforce Groups. At the top of the AMS window, click on Matchforce Groups. (Its important to note that BBBSAs Standards and Service Delivery Model DO prohibit IN-PERSON contact between SB Bigs and Littles outside of the facility where they meet.). In November 2019, True Owl gathered information from over 1,300 BBBS agency staff members on sentiments regarding the current YOS and COS surveys. Big Brothers Big Sisters of Metro Atlanta, Big Brothers Big Sisters of Sheboygan County, Big Brothers Big Sisters of Middle Tennessee, Big Brothers Big Sisters of Central New Mexico, Big Brothers Big Sisters of Northeast Florida, Big Brothers Big Sisters of Metro Milwaukee, Big Brothers Big Sisters of Northern Sierra. Enroll in Multifactor Authentication (MFA), Manage Multifactor Authentication (MFA) Settings, enroll in multifactor authentication (MFA), You will be prompted for multifactor authentication (MFA), Access AMS by following the instructions in Section 2.0 of the, Scroll down to find the dropdown box titled, Move a match from the Pending stage to the Active stage, Move a match from the Pending Closure stage to the Closed stage, Change the Status field on a match from Red to Yellow or Green. Prior to her role as CAO, Mandy was the BBBSA Director of Affiliate Support. Mandy currently serves as BBBSAs Chief Agency Officer (CAO). All communications will automatically be stored in Matchforce. If this is your first time accessing Okta, you will be prompted to enroll in multifactor authentication (MFA). Next, open the corresponding report to see more detailed data the dashboard is pulled from. You can search in all tabs or in specified fields simply by changing the search dropdown. In mid-December 2019, the co-chairs of the BBBS affinity groups nominated representatives for a task force that would help craft the new versions of the YOS and COS and speak on behalf of their colleagues throughout this process. 2021 Big Brothers Big Sisters of America. What this means in practice is that the Matchforce 60-day rule is no longer in place. In the following video, Julie Redcay, BBBSA Director of Federal Grants, explains the role the YOS and COS play in securing federal funds. Please reach out to us. Enrollment CompletionEnrollments with completed QA reviews from the current quarter are listed within this report. The last YOS that was completed before this Littles match was activated will be considered by Matchforce to be the Littles baseline survey (even though this survey may not show the designation of a baseline survey in Matchforce). P: (401) 921-2434; Contact Us; 188 Valley Street, Suite 125, Providence, RI 02909 Enter your username and password. Agencies will likely use this report to help determine which enrollments to review. Assignment of Agency Matchforce Groups controls which private records Matchforce users can view. The final versions of the surveys will be unveiled to the BBBS network at the 2020 National Conference in June. The project team will spend April and May of 2020 revising and finalizing the new versions of the YOS and COS. We would like to show you a description here but the site won't allow us. Add columns. Please let your agency superusers know about any changes or improvements you would like to see in Matchforce. This dashboard contains specific data points that staff may utilize to monitor and review match support processes. Make sure the volunteer contact has a valid email address entered. completed that Matchforce requires for enrollments to be RTBM. For example, once the only or last open application connected to a Big or Littles contact record has been closed, the enrollment stage on the Big or Littles contact displays as Closed this allows agencies to create list views and reports that only include currently active individuals. This significantly impacts what data will be pulled into the report.
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