Samsung Portugal this morning say they have little/no experience with UK apps but they are going to look into possibility of sending a technician. Visit the App Store for your device, search the store for BBC Iplayer. If you attempted to play a video on the web, the service may have displayed the following error message: Something went wrong. Some BBC media players stopped working from October 2020. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. 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Have you tried the other BBC apps like News and Sport, I can read text news stories but any film clip gives the same error. I can confirm that all issues regarding the iPlayer on Humax Freesat boxes have now been resolved and functioning as normal. Turn off the modem/router and wait 10 minutes before restarting. 03-02-2020 Why? For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. They way I currently fix this is to update my DNS details to another IP address. Another option would be to force quit an app on your If youd like to join in, please sign in or register. apparently harder to get to work on non-windows devices. Happy Holidays and a Happier New Year to you all. Engineer said that cause of the problem only identified in last week or so. Select Software Update from the Support menu. I have had two calls logged but been out when they called back. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. 09:01 AM All other apps on the tv are working fine .. Netflix, itv hub etc so not the internet and its working on my iPad and on another smart TV with the same account. WebThe iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have Jan 2, 2016 7:42 AM in response to mark.russ, Hello Mark, I understand that you are experiencing issues with the BBC iPlayer App on your Apple TV. All Rights Reserved. in. Can anyone help, call Get help with third-party apps on your Apple TVhttps://support.apple.com/en-us/HT200072Take care, Mar 28, 2016 4:02 PM in response to norm123, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. You must log off and on again through the device settings to use a wireless connection. Glad you tried the reset, it means I don't have to re-enter all my passwords! BBC iPlayer isn't available on my device, how else can I watch programmes? We will see. Where can I find version 1550? Having problems with BBC iPlayer on your TV, Blu-ray player, set-top box, console, or streamer? |, Troubleshooting problems on connected TVs and games consoles, Help choosing a device to connect to your existing TV. Furthermore, due to geographical constraints, error 02001 may occur, rendering further streaming impossible. 7 days ago. 4. Wait a few minutes, then select your WiFi and relaunch the iPlayer website. The BBC iPlayer team aware that some viewers are seeing a 02001 error message when attempting to watch programmes on iPlayer via a Humax/Freesat device. Barneyboy. Where can I find system information for my connected TV or games console? I bought a Fire TV stick and connected to an UK server and when I thought it was all sorted I find out that Samsung and iPlayer do not work very well.. 30-01-2019 What kind of device is it? The app thinks your IP address is outside of the uk. Amazon Prime Not Working on Panasonic TV: How to Fix With Ease, PS4 Turning Off By Itself: How To Fix This, What Does Cleaning Mean on iPhone? in. Make a copy of the update files after extracting the archive, and make sure the USB drive is formatted as FAT32. Error 02001'. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. And thats all theres to it. Please see our list of fixes below. I am having the same issue in Spain where ipalyer isnt supported. Supported internet browsers and operating systems, Troubleshooting problems on a computer or laptop. Installed it via USB and BBC iplayer is now working! 08:48 AM No engineer required. What version of BBC iPlayer is installed on your device? You can do that by double pressing the home button and then swipe up on the iPlayer app. Firmware updates normally are automatically sent to your device waiting for your installation, the easiest way to check on a television is to select the menu button on your controller. On a smartphone you can usually manage the apps from the App Store or by selecting the app. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. only. Thanks. Ive tried all the remedies on a previous post but to no avail. You can also sign out and sign back in to the App to see if it will start streaming content. What exactly does it say? on my 100mbs connection from Aus getting 70mbs to london! 08-12-2017 Disconnect the Ethernet cable from the laptop or gaming console for a few minutes then reconnect. provided; every potential issue may involve several factors not detailed in the conversations Even weirder, when I use iplayer and My5 not showing any video. The 1800T is not listed on the BBC iPlayer website as a certified device https://www.bbc.co.uk/iplayer/help/humax Though oddly the older Fox-T2 is. 08:54 AM 02:35 PM This is out of the BBC's control. Have you had any luck?? WebWe only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I am at a loss, can anyone help please, I can't be the only one with this problem? We list BBC iPlayer compatible browsers here: Unfortunately, these operating systems are no longer compatible. 01:43 PM in. Take a look at the article below for a more detailed look at this. Update your Your devices firmware could be incompatible with the latest iPlayer version. company number 03997482, registered in England and Wales. The weird thing is, when I sideload the phone version of the iPlayer and start a program (using the controller), it works fine. The updated files will be found automatically by the device. Include the model number and the version of software if possible. Choose Software Update, and then look for the option to update the software with a USB stick. Read about our approach to external linking. Plus it's super easy. Normally after updating the firmware using a USB flash drive the error 02001 on the BBC iPlayer should disappear. The problem however seems to be mainly affect Samsung TV users and Roku users. We hope you found this guide helpful. Hi I am in Portugal, fighting against error 02001. View either the settings or support menu, then software updates. The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. The issue affects only Freesat Humax boxes with the following model numbers: HDR1100S, HDR1010S, HDR1000s, HB1100S, and HB1000S. Toshiba devices certified for BBC iPlayer. Press the Any Further updates or software problems will be available here. https://easyfixpro.com/how-to-fix-bbc-iplayer-error-02001/#:~:text=What is the iPlayer error,BBC News and BBC Sport, https://www.bbc.co.uk/iplayer/help/known-issues, https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-games, https://www.bbc.co.uk/iplayer/help/questions/supported-devices/lg. The devices listed have been submitted to us by If that still doesn't work, it means the device will no longer be compatible. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. Can anyone help, User profile for user: I found a page that listed all the Samsung TVs that were certified to work with iPlayer and it stopped at 2016. Does it affect live or on-demand programmes? Use an IP Address checking website to see where your IP address is registered to. in, In case you haven't noticed as of 27th December 2017 there is a new USB release of firmware 1155.1, however as the text in the link still says "Upgrade File(USB type) ver 1151.1, All Windows (MULTI LANGUAGE)", it is hard to spot. Read about our approach to external linking. For a better experience, please enable JavaScript in your browser before proceeding. 15-12-2017 Now both of the humax players ,1 upstairs and 1 in bedroom,when trying to access Iplayer,both freeze. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The first thing you need to do is get a VPN that works with BBC iPlayer (on other platforms). Its an LG TV does anyone know how to get rid of this, clear the issue??? fraid not. Why does this error keep appearing and how can this be resolved, I read a similar issue on this site error 02001 and have tried without success. 16-12-2017 I contacted iplayer and they have now posted this message on their website:https://www.bbc.co.uk/iplayer/help/latest-news/samsung-02001. I am at a loss, can anyone help please, I can't be the only one with this problem? Luckily I have a program checking for changes to the page or I might have missed it. Connected TV All menus load fine but every This seems to flush the crashed BBC iPlayer app out of the TVs 02:16 AM Why is My Vodafone SMS not Working on Mobile? So I changed VPN provider (twice), upgraded two routers (of which one has the VPN installed permanently) and bought a SmartTV that IS listed on the BBC iPlayer site as being one that works with iPlayer. Physical Reset Disconnect all the wires from the back of your internet modem, so that all the lights have powered off, leave the modem disconnected for 5-10 minutes. Hi guys I have just downloaded software version 1550 from Samsung support website. Thanks. I just wished I had contacted them earlier and not paid heed to the BBC message which led me to believe the issue would be resolved. ps allow around an hour for the call to Samsung customer support in the first instance! Your email address will not be published. Following the steps provided above will allow you to easily fix this BBC error and remove any disturbance. It was intended as a interim solution until we ugrade to SkyQ but it was working great and the TV itself is lovely. Press the Sign In button. However, to force an update or check you're running the latest version of BBC iPlayer: Select the blue YV button on your remote control. Then you will be offered manual settings. Connect the USB storage device to the TV and select Support from the menu. Removing Unnecessary Files, Call of Duty Keeps Glitching: 5 Easy Fixes, Telegram Error This Group Cant Be Displayed: How To Fix It, Reddit Error Loading Content: A Simple Guide To Fix The Problem. 03-02-2019 If you are on version 1210, then you need version 1230 from Samsung. If you are still seeing the BBC Iplayer 02001 error, why not speak to a streaming service specialist they can help fix the error so you can watch your favorate programs right way. If that doesnt help, check to see if you have another device (possibly even already connected to your TV) that supports BBC iPlayer as an interim measure. If that doesn't work, then you might want to contact the developer to see if they are experiencing any issues on their end. If so, disregard my post. 10-05-2018 Hello,it looks like I have Iplayer problems as well. All menus load fine but every Only option is to do it via USB stick. Then it stopped and gave error 02001. I had a Samsung SmartTV for years streaming iPlayer happily over a VPN. Welcome to the Digital Spy forums. Consider performing a modem/router reset as well. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. We believe that the behaviour only occurs on a Now thats interesting NOTHING will load now. Both machines loaded into IPlayer no problem till 1 day ago. However if you still havent been able to access iPlayer after using this guide, we recommend you contact the BBC iPlayer support team or the manufacturer of your device. WebDisconnect the device from the internet then reconnect This might refresh your internet connection and get the BBC iPlayer app up and running again for you. We only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. Read about our approach to external linking. Is there anybody whose 2017 TV does play programmes through iPlayer? Apple may provide or recommend responses as a possible solution based on the information Just signed up for WS.. must say initially well impressed! For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. If its just one programme, check our. No joy here sadly. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. Then go into settings network and choose connect automatically, wait for the DHCP to time out, (quite long). in. You can now delete iPlayer by selecting it. If you have a Chromecast device, you can cast programmes from the BBC iPlayer app on your phone or tablet. We list BBC iPlayer compatible browsers here: Unfortunately, the device will no longer be compatible with BBC media players. 08:41 PM For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. Online Reset- Visit the WiFi settings menu on your computer and deselect your WiFi. in, 01-02-2019 Navigate to Samsungs official website, enter your device model, and download the updates to a USB drive. Including on programs that was previously displaying the issue. Ready to throw the computer out the window?. 08:03 AM in. On the remote control, press the Menu button. (Smart TV, games console, streamer, set-top box, etc.) Help choosing a device to connect to your existing TV. Go to Settings and However the date againstthe link is "27 Dec, 2017". The only requirement to use the service is that you have a British TV license. However, a reputable VPN service will quickly resolve this issue. omissions and conduct of any third parties in connection with or related to your use of the site. If you want to stream BBC iPlayer media, the VPN service listed below provides unlimited bandwidth and thousands of available servers. in. I have tried once but like you have been out when they called 4 days later. WebToshiba devices certified for BBC iPlayer Listed below are all Toshiba devices that are certified for use with BBC iPlayer. I was told that Sansung are aware of it and it would be fixed in the next firmware update. My family are not too happy that they couldn't watch iplayer over the Christmas holiday - thanks Samsung. Copyright 1995-2023 All Rights Reserved. I didn't even have to reset the smart hub. Apple disclaims any and all liability for the acts, Guess what logged in, and still get the 02001 Error. 29-12-2017 sooo fast too. What is this error and how do i solve it? Copyright 2023 TrueInfoTech | Powered by Astra WordPress Theme. it is hard to spot. The No. I played the video successfully on the two TVs. This website uses the TMDb API but is not endorsed or certified by TMDb. i tried to auto update from the tv menu but it said no updates available. It would appear that the BBC is collecting VPN address to block. If you cant find the issueaffecting you thenget in touch. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. in. Try this website and see which country it thinks your IP address is in to rule this in or outhttps://www.iplocation.net/, 15-12-2017 in. 11:45 AM Simply disconnect and reconnect the cable if you are using a wired connection. The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. If your web browser is Safari, BBC videos still work but at a lower quality. 08:21 PM Please provide as much information as possible: Troubleshooting problems on connected TVs and games consoles. Both TV's work faultlessly on Amazon and Netflix and other services. I've just tried this. But I still got the 02001 error. in. Using a VPN service appears to be the best solution for those who do not live in the UK but still want to enjoy their content. I contacted Samsung support who took control of my TV, reset apps but that didn't work. Pretty good customer service from Samsung - enginner visit arranged quickly and repair only took about 15/20 mins. I noticed the model was not listed on BBC iPlayer site as compatible with iPlayer. Then, after quite a delay, I get the message: "Something went wrong loading this programme". You are not the only one - I have the same problem with my UE55MU6500. The USB updates firmware from my version 1210 to firmware version 1230. UHD over-saturated on Samsung TV using native iPlayer app, BBC iPlayer - Unable to Load (-201) - Philips and LG OLED, Panasonic TX-55HZ980B BBC iplayer no longer working. Still getting the same error message. For the best quality, use an alternative browser. Firstly disable DHCP on the router and reboot it. Below are all the reported reasons to date. I am at a loss, can anyone help please, I can't be the only one with this problem? ! 06:03 PM Looks like my Smart TV isn't so Smart after all. Refunds. Detail the steps to reproduce the problem or fault. Bought a Firestick. AVForums.com is owned and operated by M2N Limited, The TV we had was very old and not compatible with any future plans to hook up to SkyQ. Simply disconnect and reconnect the device to the internet. 1 Home Entertainment Tech Resource. Adobe have now closed Flash, so if your device uses Flash, you'll need to make some changes to continue watching or listening with an alternative. Hi. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. You can manually search for the iPlayer and install it here. Also gives Error 02001! To begin, restart your computer. To access the Samsung Store, click the application icon. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Now thats interesting NOTHING will load now. All menus load fine but every Your email address will not be published. Please Samsung work with BBC to sort this out, dont leave it to your consumers. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions. BBC iPlayer is the BBCs excellent online streaming, TV, and radio service for UK viewers. 08:48 AM We bought the MU6120 almost purely for watching the BBC iPlayer. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. Go to the APPS menu by pressing the Home button on the remote. Use a reputable VPN service to resolve the BBC iPlayer 02001 error on your Firestick. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. I have made sure that 'automatic upgrade' is turned off in the settings so this TV will never download another broken firmware update without knowing. You must reset your Internet connection Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. In regard to your query, the recent special firmware file (version 1239) has been tested and proven to resolve the issue with BBC iPlayer. I am currently on my second support call and have just got throughthe technical tests, though I haven't logged back in to all my apps just yet as it takes a while. Are you repeatedly getting the error code: error 02001? Depending on what the cause of the problem is determines which fix you need to perform. TV. 09:04 AM Thanks. 08-12-2017 Also read:- [3 Easy Steps To Fix] Hulu Error Code P-EDU125 On Apple Devices. Same boat as all of you, 2017 build and it worked fine for about a month when the TV was new, now I just get the Error 02001 message. Have you tried deleting the bbc iplayer app and then re install the app back on your Roku device again. All postings and use of the content on this site are subject to the. If that still doesn't work, it means the device will no longer be compatible. IPlayer was working fine on my smart TV until today when it wont load any programmes and says error 02001. You also get the best data encryption and secure connections available. Registered in England. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Why am I seeing an error message when I try to play BBC audio and video? Some BBC media players stopped working from October 2020. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. I too can now log in to get the error message, haven't had chance to reset anything to test further, will try later. The code 02001 appears top right. Hi. Another option would be to force quit an app on your Apple TV. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. in, 28-11-2018 Has your BBC iPlayer stopped working? However, a newer firmware was released on 27th Dec but that didn't fix the issue. This site contains user submitted content, comments and opinions and is for informational purposes Unfortunately there are many reasons the error message is coming up. in. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. How can I check if BBC iPlayer is available on a particular TV? Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. It is usually a temporary error that number however it could be cause by all manner of things. 06:20 PM Unluckily it doesn't seem to have fixed the 02001 Error with iPlayer. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Thanks anyway, 04-02-2019 Copyright 2000-2023 M2N Limited E. & O.E. WebBBC iPlayer outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Well good news, we have pulled together a troubleshooter guide to help you finally fix the problem. If it is not, the device will usually advise you to update your software. They will try to fix over phone as they did with me (basically going through most of the troubleshooting suggested online and a bit more)andwhen that fails they will arrange an engineer visit to repair. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. BBC iPlayer will not work if it detects you are using a VPN, this is to stop users outside of the UK using the service. Try clearing settings for iplayer. in. To start the conversation again, simply Your device is Try to uninstall and reinstall the app. We recommend using either ExpressVPN ($6.67/month) or Private Internet Access ($2.03/month) as these two perform the best on the FireStick. Have you tried asking support to log in and test the TV? in, Any luck?? I've tried all the recommended uninstalling/reinstalling steps, and restarting the xbox. The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. Listed below are all Toshiba devices that are certified for use with BBC iPlayer. 15-04-2016 15:52. All menus load fine but every Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. Originally BBC iPlayer started off as a website to watch all your favourite programmes that you may of missed on the TV. Copyright 1995-2023 All Rights Reserved. any proposed solutions on the community forums. mark.russ, User profile for user: All menus load fine but every My version of the iPlayer app is 1.1.3 and unusually it doesn't allow me to Sign in which I thought was necessary these days with the BBC. Also My5 gives an error message when I try to play a programme. I cant find it in the samsung website. Can just install it to usb from the file on your PC (saves 1.5gb space on your usb stick), 02-02-2020 Check to see if this solves the problem after installation. 08-12-2017 Which programmes are affected? They way I currently fix this is to update my DNS details to another IP address. insttructions say you have to put the zip file on the USB then install, but actually you don't have to put it on the usb. On Win11 and iplayer works instantly! https://www.samsung.com/uk/support/model/UE55JS8000TXXU/, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load.
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