I checked the mail to find a notice from the **** driver stating to pick up my package from the office.The lock boxes are directly in front of the mail boxes so you cannot miss them. I paid for this on February 17th. Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. Why am I being treated with malfeasance and indifference? Please enter the USPS Tracking number or confirmation number if available. Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS Something should be done and they need to be held accountable. When I mentioned it to the woman escalating my claim she said that was odd and against protocol. ), please enter the number below Individuals who are deaf, hard of hearing, deaf-blind, or have . When they in fact did not. Another option is to file a complaint with the Postal Service Consumer Affairs Office. Postal facilities are closed on federal holidays. NATIONAL CONSUMER PROTECTION WEEK March 28, 2008 > Area Consumer Affairs Managers and Customer Service Program Specialist Contacts, 350,351,352,354,355,356,357,358,359,360,361,362,363, 364,365,366,367,368, 865, 870, 871, 872, 873, 874, 875, 877, 878, 879, 880, 881, 882, 883, 884, 280, 281, 282, 283, 284, 285, 287, 288, 289, 297, 850, 852, 853, 855, 856, 857, 859, 860, 863, 864, 716, 717, 718, 719, 720, 721, 722, 723, 724, 725, 726, 727, 728, 729, 210, 211, 212, 214, 215, 216, 217, 218, 219, 590, 591, 592, 593, 594, 595, 596, 597, 598, 599, 200, 202, 203, 204, 205, 206, 207, 208, 209, Baltimore, Capital, Northern Virginia, Richmond, Greater South Carolina, Mid-Carolinas, Greensboro, 604, 605, 609, 613, 614, 615, 616, 617, 618, 619, 625, 626, 627, 515, 516, 664, 665, 666, 668, 669, 670, 671, 672, 673, 674, 675, 676, 677, 678, 679, 680, 681, 683, 684, 685, 686, 687, 688, 689, 690, 691, 692, 693, 224, 225, 228, 229, 230, 231, 232, 233, 234, 235, 236, 237, 238, 239, 244, 800, 801, 802, 803, 804, 805, 806, 807, 808, 809, 810, 811, 812, 813, 814, 815, 816, 818, 819, 820, 821, 822, 823 824, 825, 826, 827, 828, 829,830, 831, 240, 241, 242, 243, 245, 246, 247, 248, 249, 250, 251, 252, 253, 254, 255, 256, 257, 258, 259, 261, 262, 263, 264, 265, 266, 267, 268, 565, 567, 570, 571, 572, 573, 574, 575, 576, 577, 580, 581, 582, 583, 584, 585, 586, 587, 588, 750, 751, 752, 753, 754, 755, 756, 757, 758, 759, Appalachian, Cincinnati, Northern Ohio, Columbus, Erie, Central PA, Kentuckiana, Philadelphia Metro, Pittsburgh, South Jersey, 169, 170, 171, 172, 172, 173, 174, 175, 176, 177, 178, 179, 182, 184, 185, 186, 187, 188, 195, 196, 760, 761, 762, 763, 764, 768, 769, 795, 796, 739 790, 791, 792, 793, 794, 620, 622, 623, 624, 628, 629, 630, 631, 633, 634, 635, 650, 651, 652, 653, 460, 461, 462, 463, 464, 465, 466, 467, 468, 469, 472, 473, 474, 475, 478, 479, 486, 487, 488, 489, 490, 491, 493, 494, 495, 496, 497, 410, 434, 435, 436, 450, 451, 452, 453, 454, 455, 458, 470, Central Illinois, Chicago, Detroit, Gateway, Greater Indiana, Greater Michigan, Lakeland, Northern Illinois, Royal Oak, 500, 501, 502, 503, 504, 505, 506, 507, 508, 509, 510, 511, 512, 513, 514, 520, 521, 522, 523, 524, 525, 526, 527, 528, 612, 770, 771, 772, 773, 774, 775, 776, 777, 778, 155, 157, 158, 159, 160, 161, 162, 163, 164, 165, 166, 167, 168, 498, 499, 530, 531, 532, 534, 535, 537, 538, 539, 541, 542, 543, 544, 545, 549, 700, 701, 703, 704, 705, 706, 707, 708, 710, 711, 712, 713, 714, 039, 040, 041, 042, 043, 044, 045, 046, 047, 048, 049, 010, 011, 012, 013, 014, 015, 016, 017, 018, 019, 055, 636, 637, 638, 639, 640, 641, 644, 645, 646, 647, 648, 654, 655, 656, 657, 658, 660, 661, 662, 667, 400, 401, 402, 403, 404, 405, 406, 407, 408, 409, 411, 412, 413, 414, 415, 416, 417, 418, 420, 421, 422, 423, 424, 425, 426, 427, 471, 476, 477, 369, 386, 387, 388, 389, 390, 391, 392, 393, 394, 395, 396, 397, 889, 890, 891, 893, 894, 895, 897, 898, 961, 030, 031, 032, 033, 034, 035, 036, 037, 038, 050, 051, 052, 053, 054, 056, 057, 058, 059, 090, 091, 092, 093, 094, 095, 096, 097, 098, 100, 101, 102, 104, Caribbean, Central Jersey, Long Island, New York, Northern Jersey, Triboro, Westchester, Albany, Boston, Connecticut, Maine, Massachusetts, New Hampshire/Vermont, Southeast New England, Western New York, 070, 071, 072, 073, 074, 075, 076, 078, 079, 439, 440, 441, 442, 443, 444, 445, 446, 447, 448, 449, 540, 546, 547, 548, 549, 550, 551, 553, 554, 555, 556, 557, 558, 559, 560, 561, 562, 563, 564, 566, 730, 731, 734, 735, 736, 737, 738, 740, 741, 743, 744, 745, 746, 747, 748, 749, Bay-Valley, Honolulu, Los Angeles, Sacramento, San Diego, San Francisco, Santa Ana, Sierra Coastal, 970, 971, 972, 973, 974, 975, 976, 977, 978, 979, 986, 270, 271, 272, 273, 274, 275, 276, 277, 278, 279, 286, 733, 765, 766, 767, 779, 780, 781, 782, 783, 784, 785, 786, 787, 788, 789, 797, 798, 799, 885, 936, 937, 942, 952, 953, 956, 957, 958, 959, 960, 940, 941, 943, 944, 949, 954, 955, 962, 963, 964, 965, 966, 905, 906, 907, 908, 917, 918, 926, 927, 928, 910, 911, 912, 913, 914, 915, 916, 930, 931, 932, 933, 934, 935, Alabama, Atlanta, Central Florida, Mississippi, North Florida, South Florida, South Georgia, Suncoast, Tennessee, 298, 299, 304, 308, 309, 310, 312, 313, 314, 315, 316, 317, 318, 319, 398, Albuquerque, Arkansas, Dallas, fort Worth, Houston, Louisiana, Oklahoma, Rio Grande, 832, 833, 834, 835, 836, 837, 838, 990, 991, 992, 993, 994, 307, 370, 371, 372, 373, 374, 376, 377, 378, 379, 380, 381, 382, 383, 384, 385, 004, 105, 106, 107, 108, 109, 124, 125, 126, 127, Alaska, Arizona, Big Sky, Central Plains, Colorado/Wyoming, Dakotas, Hawkeye, Mid-America, Nevada-Sierra, Northland, Portland, Salt Lake City, Seattle, Spokane, Media Relations, Public Affairs and Communications, 1-31-08. how to participate Learn where to complain about a postal employee or facility. This is why I am contacting the BBB.The ZIP code is *****. On the website, you can also file a claim or request a refund for shipping. Please note that tool is to find a local office. By US mail: Consumer Advocate; US Postal Service; 475 L'Enfant Plaza SW Room 4131; Washington DC 20260-5601, FOIA/Privacy Act I go through their process of filing a complaint so they can investigate and every time they close it saying I got the package and I didn't. What next? For the hearing impaired, please call our TTY at 1-866-OIG TEXT ( 1-866-644-8398 ). Monday Friday 8 AM 4:30 PM ET Closed Saturdays, Sundays, and Postal Holidays. i just got other thing today plus and have it all on video. 412-359-7829. See details. Theft, delay, or destruction of mail by Postal Service employees and contractors, Workers compensation fraud or other healthcare fraud, Internal affairs or complaints against executive personnel. I am not judging people. Our mailing address is: USPS Office of Inspector General,1735 N. Lynn Street, Arlington, VA 22209-2020. Postal facilities are closed on federal holidays. Monday Friday 8 AM 8:30 PM ET Still nothing. For more details and a full list of services, go to FCC Telecommunications Relay Services. Postal Service complaint Find out how to file a complaint with the U.S. APPEALING A POST OFFICE CLOSURE It is now over a month and I am still unable to access my mailbox. This occurs when an employee with authority takes or fails to take, or threatens to take, a personnel action against another employee because such employee made a protected disclosure. 1401 W Fort St, Rm M-157. . PO Box 51234. I have bills addressed to me which never arrived at my temporary address. For website-related issues only, contact the, For the hearing impaired, please call our TTY at 1-866-OIG TEXT (, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. i have posted on ******* and ******** about the bad **** in ****. The post office I think is stealing my packages investigates themselves? Email: USPS Customer Service Call: 1-800-ASK-USPS (1-800-275-8777) Hours of Operation Monday - Friday 8 AM - 8:30 PM ET Saturday 8 AM - 6 PM ET Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) - TTY Access for Deaf & Hard of Hearing **** post office constantly marks my package a delivered when they weren't. Copyright 2023 by United States Postal Service Office of Inspector General, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. Washington, D.C. 20268 Informed Delivery Support i do not know how to email. Before sharing sensitive information, make sure youre on a federal government site. To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Postal Inspection Service. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The Technical Support team can help when a website application or form doesn't work properly. Select your state or territory from the alphabetical listing. e-mail us: postalone@email.usps.gov Call us: (800) 522-9085 Or write to us: PostalOne! U.S. Government USPS-Consumer Affairs Office Complaints Complaints USPS-Consumer Affairs Office U.S. Government View Business profile Need to file a complaint? references Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. They will get you the answer or let you know where to find it. I do not want to get anyone into trouble and I certainly do not want to jeopardize anyone's job, but this is disrespectful behavior that needs to be fixed. If you need more help, please send us an email. Make a General Inquiry Hours of Operation We are always home because we work from home. Hours of Operation USPS Corporate Account Address Element Correction / Address Change Service For website-related issues only, contact the webmaster. I have complained several times (at least 4 if not 5) times over the last couple years about **** leaving packages outside our gate where they can be seen and stolen, something that happens frequently in my neighborhood. See a list of all upcoming USPS holidays and events. This isn't right and is starting to look like a scheme. They told me it would take 2 weeks to a month. Write or email your complaint to USPSs Consumer Advocate office at. Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. Serves as a liaison between customer and field operations to investigate and resolve customer service issues, complaints, inquiries and suggestions in order to increase customer satisfaction and improve customer service. Saturday 7 AM 6 PM ET, Comparing International Shipping Services, First-Class Package International Service. . Get contact information, hours, and more. eDoc Technical Support for Mailers, Mailers' Technical Advisory Committee (MTAC), Membership and Administrative Information, MTAC Meeting Agendas, Presentations and Webinars, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, For ideas on new or existing Promotions, please fill out, Looking to implement tech in your mail? Connect with our customer service representatives to help resolve your issue and get back on track. ***** and *** never do this. Major Account Manager. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. For a full list of USPS contact information go to this site: https://www.usps.com/help/contact-us.htm Please note: *The two letter state abbreviation must be used. With the Postal Service solely responsible for mail delivery, they are almost always the one to contact. GBPCC USPS Contact: George Kippenhan . For more information on whistleblower retaliation go toWhistleblower Retaliation FAQ. The Technical Support team can help when a website application or form doesn't work properly. The lady I spoke with last did a great job. BBB Business Profiles generally cover a three-year reporting period. To route your concern or inquiry as efficiently as possible, please read the following before filing a Hotline complaint. My mail is still on hold and they refuse to deliver for no reason. Complaint About Mail Service Use the USPS website's Email Us form. The most common questions have to do with tracking packages or delayed delivery. Saturday 7 AM 6 PM ET, Comparing International Shipping Services, First-Class Package International Service. Detroit, MI 48233-9501. If you're asking about a package or service that gave you a USPS Tracking number or confirmation number (e.g. Post will do nothing but give a run around because THEY lost package. However, there is obviously another link in the **** chain that does not care and is allowing this bad behavior to continue. To find your local District Consumer and Industry Affairs Office: click here. Please provide as much detail as you can. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The 2022 USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. Consumer Affairs Mail Service Updates Site Now Called USPS Service Alerts. File a complaint through USPIS online about: To comment or complain about a policy change, such as postage rates, contact the Postal Regulatory Commission (PRC). Postal Service Office of Inspector General (OIG) is an independent oversight agency, separate from the U.S. Monday Friday 8 AM 8:30 PM ET reports/data, 901 New York Avenue NW NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. Postal Bulletin 22225 > NATIONAL CONSUMER PROTECTION WEEK March 2-8, 2008 > Area Consumer Affairs Managers and Customer Service Program Specialist Contacts District Name PCC Postal Administrators Award Spreadsheets, Area Inspiring Mail (AIM) National Meeting - July 28, 2021, Parcel Data Exchange (PDX) API Customer Guide, Hazardous, Restricted, and Perishable Mail Instructions, Cigarettes, Smokeless Tobacco, and Electronic Nicotine Delivery Systems, Publication 52 - Hazardous, Restricted, and Perishable Mail, USPS Ship through IV-MTR Data Delegation Request, Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Acceptance of Returned International Mail, Mailer Diversion Notification and Request Log, Informed Delivery PostalOne! If you have trouble using one of the following, please give us a call. so today the mail man though the box that came in the mail from the truck and did not stop. Monday Friday 7 AM 11 PM ET Please contact your local Post Office or USPS Consumer & Industry Contact Office for: If the issue that you are reporting is not within the OIGs jurisdiction or control, we are not able to investigate or review it. case information The site is secure. Find the nearest USPS location by city and state or ZIP Code. Laureen.B.Alt@usps.gov. Mail options: USPS offers several mailing options so consumers can find a shipping timeframe and cost that meets their needs. For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. Postal Service about lost or stolen mail or mail fraud. If you do not wish to provide contact information, you may submit your complaint anonymously. The 2022 USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. Select an inquiry type that most closely relates to the complaint or question that you have. Respond to your customers for free.. For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. I find it odd that, even after several complaints, they just can't seem to deliver corrections and proper training on this matter. If you have trouble using one of the following, please give us a call. They said sender didn't put insurance on it bur why do I need insurance to cover their negligence? Contact Information. 80 Main St. Westford MA 01886 . Postal Service in their names, and each one having different responsibilities and jurisdictions, its no wonder people sometimes arent sure where to turn for help with lost, delayed, or damaged mail. Sitemap, about the prc Are you a victim or have you witnessed a mail-related crime committed by a non-postal employee? Fill out a short form or get tips to fix some of the most common issues right from your computer. There is no reason my package shouldn't have been delivered. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Service about lost or stolen mail or mail fraud. Individuals who are deaf, hard of hearing, deaf-blind, or have speech impairments can connect with USPS by using the FCCs TRS program: Access your states telecommunications relay service (TRS) to make TTY calls by dialing 7-1-1 or. Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns). Today I receive notice that they said they did deliver it right. If we do not have a number for your local field staffing or customer affairs office listed here send us their direct phone number and we will add it to the list like we did for the Ohio Valley and Kentuckiana Districts. The postal carrier keeps holding my mail for no reason. Saturday 8 AM - 6 PM ET. Niles Post Office - Local Branch 6977 W Oakton St. Niles, IL 60714-9998 Phone: 847-967-8852 CONSUMER AFFAIRS - UNITED STATES POSTAL SERVICE 433 W Harrison ST. Ste 4010 Chicago, IL 60699-9876 Phone: 1-800-ASK-USPS Fax: 312-983-8422 More resources click here Pitney Bowes, U.S. Mailing Solutions. Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) -. LAST UPDATED: Here are four ways to have your issue addressed by the Postal Service: 1) 1-800-ASK-USPS: Postal call center employees can answer most questions. I had to go to post office and pay ***** to have the locks changed. In addition, call center employees create an electronic record of service issues so that they can document the assistance that you receive. 1-800-610-8734 Consumer Affairs Office Locator | PostalPro Main Menu Mailing and Shipping Mailing Intelligent Mail Barcodes (IMb and IMcb) Full-Service Service Type Identifiers (STIDs) eInduction Seamless Acceptance Secure Destruction Enterprise Payment System (EPS) Mailing and Shipping Solutions Center Mailpiece Design Support Shipping See a list of all upcoming USPS holidays and events. To file a complaint about theft, fraud, or waste at a USPS facility or by a USPS employee, contact the USPS Office of the Inspector General (OIG). Very unprofessional! To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns. Do You Represent A Business On Our Site? Priority Express fees start at $22.95, and shipping runs seven days a. USPS Contacts for Mail Delivery and Service Issues If you want to make an official complaint because you are unable to get resolution from your local post office, contact your District Consumer Affairs Office. Once on November 16, 2022 and again in January through USPS.com. Customer Care: Track: . Instagram. - USPS Informed Delivery Support BBB is here to help.. Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). The U.S. Postal Inspection Service (USPIS) is the federal law enforcement agency that protects the mail system. Note that complaint text that is displayed might not represent all complaints filed with BBB. As a matter of policy, BBB does not endorse any product, service or business. View a complete list of what our Hotline can help you with; all other inquiries should be directed to the Postal Service or Postal Inspection Service. 202.789.6800, Postal Accountability and Enhancement Act, SCHEDULE OF REGULAR AND PREDICTABLE PRICE CHANGES. Saturday 8 AM 6 PM ET. 3) Local Postal Consumer and Industry Affairs Office: If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service problems. Email: USPS Customer Service. Customer Reviews are not used in the calculation of BBB Rating. Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation Hours of Operation Hours of Operation Consumer Affairs Manager Retail Manager Consumer Industry Contact Manager (CIC MGR) . 19 complaints closed in the last 12 months. Conformation Number 2300-4900-0047-9250 My regional post office in *************************** will not forward my letters and bills to my temporary address. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. What is the best way to contact the United States Postal Service? I have tried going through the **** system. they make an Incident stating **** postal office will Investigate themselves on the theft and reach back out to me. This presentation provides instructions for applying for access to the IV Mail Tracking & Reporting application (IV-MTR). Use our online form to answer a few questions about your issue. Consumer product and service complaints. How do I Navigate the Interactive Voice Response (IVR) System? Office of the Consumer Advocate To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. USPS Ship through IV-MTR Data Delegation Request Address Quality Solutions Correct and Standardize Your Address List Verify Your Address List Enrich Your Data Stay Compliant with Move Update Undeliverable-as-Addressed (UAA) Mail Statistics COVID-19 Business Mail Info Acceptance of Returned International Mail Entry Facility Contingency Plan Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. I got in my car and found him up another street. Find the "TRS Telephone Numbers" section to get the specific number you need. The instructions include how to register for a Business Customer Gateway (BCG) account, add the IV-MTR service in the BCG, and receive and enter the authorization code.
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