If youve been a driver that accepts every ride out of fear of being deactivated, losing benefits, or making less money, now is the time to sit down and do your own math to see if its actually worth it to continue to drive this way. That depends on how often a delivery offer might meet that pay. The IRS says that things like dictating the work a contractor does or even an evaluation system that evaluates anything other than completed work is a sign of an employee relationship. Here's how it broke down: Notice the dramatic drop between the 3 and 4 mile deliveries. When I first came on board I became very picky with the orders that I took and it seems like they have totally backburnered me. In other words, you're kind of rolling the dice. However, by swiping down on notifications, you can tap on the Uber notification that you're online, and that will usually take you to the Uber driver app, showing all the information. Here's something I'm thinking of: Start making my own estimate based on these three things. So, always consider your earnings first before making a decision to accept or decline an order; your Uber Eats acceptance rating is a metric you dont need to worry too much about. Uber Eats has told some drivers in a select few markets that they will no longer provide up-front delivery information, Uber Eats delivery cancellation rate help article, Doordash, who is very transparent about their completion rate policy for Dashers. However, that doesnt mean that you get nothing for having a high acceptance rate. The best way that I've found is to set a price. Uber Eats drivers are contractually allowed to reject any or all delivery offers. What about the various Uber Eats driver metrics and Uber Eats driver ratings you have to meet? Final Thoughts You can read more about my affiliate policy here. It doesnt matter if youre making money with Uber Eats or making money with DoorDash; working efficiently is important! They make it clear in both your independent contractor agreement, as well as on the website. Each city has its own cancellation policy. Perhaps the most important thing you should know as an Uber Eats delivery driver is that you are not an Uber employee. In some markets with the Uber Pro rewards program, you need to maintain a certain acceptance rate to qualify. Now you know the total miles you can expect to drive, an estimate of total minutes, and cross streets near the customer. I'd rather they go after the high dollar orders because, for the most part, doing so will leave the better offers for me. You also know that if the tip is less than eight dollars, there won't be a hidden tip. But you can still be deactivated for cancelling orders. Once you add tips to that $3 offer, the profit per hour is considerably higher. In my experience the estimates are pretty accurate. So you were still operating a little in the dark. Uber calculates what they think the best route is to complete the delivery. One of the best practices to this is to disable always on top permission after going available on the app (you can't go available with it disabled). Well, let's dive into that! Personally, overall I prefer Uber Eats over Doordash. That is because customers have an hour to add or change the tip. Keep reading for RSG contributor Tyler Philbrooks response to these questions and more. I don't know how accurate it is, I haven't tracked that so far. Beyond that, nothing else really happens. We can't control that, but we can control what we do. A $3 delivery sounds horrible, but if you can do six of those in an hour, those same 6 hours paid you $98. So, accept orders that are worth it to you, and just make sure you keep your cancellation rate as low as possible. You will not get $10 per request if you accept every order. But at the end of the day, you need to make sure youre getting paid enough for a side hustle to be worth your while. But even then I never knew if that was calculated for the last 100 deliveries, a percentage of the last week, or last month, or all time or what. The process for cancelling an order is probably the most hidden of all the major delivery apps, in my opinion. My highest acceptance rate is Uber Eats, and its 26%. Absolutely. One thing I'm not sure the estimate of minutes takes into account: Wait time at restaurants. When a customer puts an order in for delivery or a ride, they want to get that service as fast as possible. Can you get in trouble for rejecting too many deliveries? Can I cancel if I accept a delivery offer on Uber Eats? By comparison, Doordash is very clear that their acceptance rate for Doordash drivers is based on the last 100 delivery offers. If you want to decide based on one factor only, miles may be the best factor. There are a number of ways that drivers will evaluate delivery offers. Both situations are potential landmines for independent contractors. There was no pay information, and no indication of how far the delivery would go. While Uber Eats doesnt show the acceptance rate any longer, its fair to assume they still keep track of it. All in all, play around with your options and weigh the pros and cons and how they affect your earnings. Anecdotally, I've also been delivering with Uber Eats for over 5 years and have consistently maintained a low acceptance rate. It's important because being an Uber Eats independent contractor means you have agreed that you are providing services as a business, not as an employee of some Uber Eats job. I'm assuming they send him more offers because of this. This Online World is all about providing people with honest ways to make and save more money by using technology. The size of the acceptance field is also extremely large, taking up at least half of your screen. For instance, if you're typing out a text message when an order pops up, you think you're hitting the next letter but you've just accepted a delivery. Uber Eats doesnt have a minimum acceptance rate. Penalizing drivers for not accepting offers could have expensive consequences for Uber. It's not always easy to tell if all orders come from the same restaurant or not. The restaurant detail only displays one restaurant even when there are two or more. Double the offer amount. When I started in 2018, Uber Eats did display acceptance and completion rates. However, they do it a bit differently in that it's not always predictable when they do so. I seem unable to verify either way and logically what hurts you will in turn hurt Uber if they were to penalize you at the cost of speed to deliver to the customer? The second question is, how many of those offers pay enough to meet your price. In some markets, Uber had tested a feature where some of the up front delivery information would be hidden unless drivers accepted a certain number out of their last ten offers. No. When everything is managed by computers and overseas call center employees, Uber won't always have the right picture. So, if you cancel three trips out of 10 made, your cancellation rate would be 30%. If your cancellation rate goes above the average for your city, youll receive a notification. Uber Eats does provide a minute estimate in the offer now. The only time that I'm letting that influence me is that reverse cherry picking idea if it's a $3 offer I might just jump on it right away. Your app goes back to an idle or waiting state. That's when I developed the reverse cherry pick idea. This screenshot is for a bit more than the previous one, $11.42. It's a pain and an extra step but can be a good way to avoid this issue. Update: As of late 2021, Uber Eats has been testing a new tactic that IS related to acceptance rate. Others suspect that order frequency slows way down once someone's rejected orders. I sorted those 100 deliveries differently, this time on total miles. If the restaurant tells you that someone else picked up the food. You can also sign up for Uber Eats if you havent started driving yet. Here's why it's dangerous. Please share it. Before those changes, Uber didn't let you know much about the delivery. How should I decide how often to accept or reject deliveries on Ubereats? Does acceptance rate matter on uber? Sometimes you can look at the restaurant you will pick up from, and get an idea that the value of an order will be higher or lower. Anything less than $20 an hour I consider to be a bad day. DoorDash tracks several metrics in the Dasher app, one of which is your acceptance rate. Some will only take offers that pay a certain amount of money or more. Side Hustles, Making Money Online, & Finance. Android users are also more prone to accidental acceptances. How Much Money Can You Make With Instacart? So now Uber knows the food was picked up, and they see you were there before. An important factor is thatdelivery information goes away once you accept an offer. Ive not seen enough of a benefit on this myself, but maybe its different in your market. However, Uber could take a page from how that food delivery service does things. However, for most markets and in general, there isnt a minimum rate to maintain. Your Uber Eats acceptance rate doesn't matter. In the screenshot above, Uber Eats is offering $10.50 for what they estimate to be a 17 minute delivery. You can read more about Ron's story,, background, and why he believes making the switch from a career as a business manager to delivering as an independent contractor was the best decision he could have made. I hope this guide on acceptance rates on Uber Eats helps clarify what this metric means and why it ultimately doesnt matter very much for drivers. If you have to sit there rejecting offers for a half hour before getting one that pays well, that tells you that you've set your price too high. That is hard to prove or refute, so I'll leave the debate to others. Will you accept it?. All of a sudden you have as much information from Uber Eats to help with accepting or rejecting as you do with any of the others. If however, you make $10 per order and do 50 orders, you also make $500 but do it in half the time making you $22.24 an hour. Your acceptance rate is no longer displayed in the Uber app. Heres what Uber Eats says about its cancellation rate policy: Each city has its own cancellation policy. We'll take a look at all that. I have yet to find anything that says exactly how Uber Eats defines their . I have yet to find anything that says exactly how Uber Eats defines their acceptance rate. Your email address will not be published. If there's no tip on a short quick order, it doesn't hurt me as much. After a lawsuit and policy change, though, thats no longer the case. A common rule many DoorDash and Uber Eats drivers follow is to accept orders that pay approximately $1 per mile. As a driver, your ultimate goal is to make as much money as possible. Here's what Uber says about it's deactivation policy: "Each city has its own cancellation policy. The 1, 2 and 3 mile deliveries were paying around $28-$29 per hour. Uber Eats is saying we have this delivery available. Uber Eats Food Food and Drink comments sorted by Best Top New Controversial Q&A Add a Comment More posts you may like. Which ever option you choose (other than contact support) will lead you to the option to cancel the order, as seen below: There are two instances where I would warn you NOT to cancel a delivery offer on Uber Eats. Now, despite Uber Eats not showing your acceptance rate within the app, it probably still calculates this information in the background I didn't know the restaurant, the distance to the customer or how much I was going to get. In fact, drivers have no way of knowing the specific address until after they have indicated in the app that they have picked up the order. Should I deliver during the Super Bowl for Doordash Uber Eats Instacart Grubhub? The percentage of pings accepted is the acceptance rate. It used to be between $15 and $18 an hour, and now I make between $18 and $25 an hour. In most situations, a high dollar offer on Uber Eats means one thing: It's going to be a long drive. The best practice is, once you've accepted a delivery, it's best to see it through if it is at all reasonable to do so. But the thing for me is, even if there is a penalty, I have to ask myself if taking everything is a bigger penalty, you know what I mean? Are high acceptance rates actually required? Click to expand. Really, you can keep a super low acceptance rate and you just have to ensure your cancellation rate is low. I had someone comment they would never take that $3.91 offer on the above screenshot. However, I did find an extremely secure phone holder for my bike by Quadlock. I'm a little amazed my bike account was never deactivated. This is another common DoorDash trick that also applies to Uber Eats. It's not really tied to most of their incentive programs (Drivers who also do rideshare may be an exception). No. As far as I can tell it's all tracking the same thing, but differently. The apps wont constantly remind you that your rate is low, but also you arent getting request after request and denying them. DoorDash has a similar program with its Top Dasher program, but again, the perks you get arent worth keeping such a high acceptance rating. For companies, your acceptance rate matters a lot. Required fields are marked *. That driver arrives, gets the same story, and they call support. Your email address will not be published. One thing I've learned is that it's extremely easy to accidentally accept delivery offers on the Uber driver app. Even knowing your acceptance rate requirement doesn't help if they don't tell you your rate. It is important to maintain a high acceptance rate to provide reliable service to restaurants and customers. Your cancellation rate on Uber Eats does not matter. Doordash Taxes Made Easy: The Complete Guide for Dashers by a Dasher. That's okay. You have to continue to do what makes sense for you. This means that maintaining a high acceptance rate is no longer necessary to qualify for promotions or bonuses. Checkout: Your Uber Eats acceptance rate is the percentage of order requests you accept. The dollar amount is right for many who use a minimum dollar amount, and it's nearly two dollars per mile. So, I don't think your Uber Eats acceptance rate matters. You can choose to call support by tapping the top button, or you can choose one of the other options below. Learn why it was the perfect career move, and how it all led to the Entrecourier website. A good practice is to try to complete at least 90% of your offers. When Uber Eats identifies a delivery that's a good fit for where you are, they'll push the offer to your driver app. However, if you qualify for Uber Pro, you might be able to check your current acceptance rating and the threshold you need to maintain to earn perks. Its never worth it and always decreases my per-hour and per-mile earnings. I know a lot of Grubhub and Doordash cherry pickers who would think that's idiotic. The problem is, drives stealing food is a thing. At that time, the tip was not included in the offer amount. What that means is that legally, they cannot require you to accept specific delivery offers or even a specific number of deliveries. Does acceptance rate matter on uber? If the customer did not add a tip when placing the order, the offer amount only includes the portion that Uber is paying the driver. The acceptance rate is the number of orders you accepted out of your last 100 delivery requests. Posted on Published: September 15, 2021- Last updated: December 18, 2021. Home Blog Delivery Contractors Gig Delivery Platforms Uber Eats Uber Eats Strategy Does Acceptance Rate Matter on Uber Eats? Ron Walter made the move from business manager at a non-profit to full time gig economy delivery in 2018 to take advantage of the flexibility of self-employment. Uber Eats doesn't tell us what they consider to be low ratings. That may mean that you can receive the same offer more than one time. As I've mentioned, I've had several times where I unintentionally accepted an offer, either by bumping the screen, or by the screen popping up when I'm in another app. Gig economy companies are not allowed to control the work of independent contractors. You have agreed to accept their offer and to complete the delivery. But one thing many new food delivery drivers dont realize is that food apps have different rules regarding your acceptance and completion rates. In some markets with the Uber Pro rewards program, you need to maintain a certain acceptance rate to qualify. I'm a little amazed I was never deactivated. If I do, I'll accept it. You cant check your Uber Eats driver acceptance rating anymore in the app. Sometimes I wonder if it's related to my rejecting orders, though there are some of those times I'm taking a pretty high percent and it still happens. I would pick up an order and find out the customer was 8 miles away. Do you need to maintain a high acceptance rate when delivering for Uber Eats? I can't tell you how many times I pulled my phone out and realized, oh, crap, I'm on a delivery!. While cross street information is helpful if you know your market, sometimes the information isn't as good as it could be. It just seems counter intuitive, doesn't it? It is possible to cancel an offer or change your mind. That is only a bid for your services, not a delivery order or assignment. So, if you have a 50% acceptance rate, that would mean you accepted 50 out of your last 100 delivery requests. Categories Accept or decline, Uber Eats Strategy, Home Blog Delivery Contractors Delivery Strategies Accept or decline Accepting and Rejecting Uber Eats Offers (How it Works, What to Accept), Is Delivering by e-Bike a Good Way to Make Money? Ill be lucky to see one delivery a day while my buddy that just signed up gets $100+ days. A $3 offer was far more likely to take 15 minutes or less. However, if things are slower or you're in a really small market, you may not be able to expect a fifty cent a minute rate. The offer amount does include the expected tip. Fortunately, it really doesn't seem to matter how they calculate it. The only times you should cancel trips is if theres an emergency. I don't worry about acceptance rate. Rather than having a smaller more defined accept button like other apps, nearly half of your screen is filled with the acceptance area. That's something that comes from an employee mindset. Realizing his experience could help other drivers, he founded EntreCourier.com to encourage delivery drivers to be the boss of their own gig economy business. What are delivery acceptance rates on Uber Eats? Here's the short answer. However, the $3.91 on this offer doesn't include the customer tip. Okay, I'm kinda psyched about that idea, to be honest. Here's how much I made, in profit per hour (pay minus my mileage cost) based on how long the delivery took. Notice what's not in the thought process? In my contract, it states you acknowledge that your repeated failure to accept User requests for Delivery Services while you are logged in to the Provider App creates a negative user experience for Users of Uber's technology platform. Does the 'your acceptance rate is lower than average' matter? This was a huge improvement. I've done this for years and have never encountered an issue. The mileage is based on their estimate for the best route for completing the delivery. That's the whole point of being a driver in the first place, isn't it? If you do not wish to accept User requests for Delivery Services for a period of time, you agree that you will log off of the Provider App.. Learn why it was the perfect career move, and how it all led to the Entrecourier website. They can also lead to missing some good deliveries. If it's more than 40 cents a minute, it's worth taking. However, having a high cancellation rate is one way to get deactivated. There are situations where drivers suspect that Uber is secretly punishing drivers for rejecting offers. Remember that it costs you money to use your car, and it's more than just gas.
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