Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. I am very sorry you did not have the experience with Audley you should have, it is very disappointing to read your comments on the logistics and our Travel Pack. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. Our Audley Travel experience was reflective of quality, integrity and professional service. Thank you for your recommendation too, it is much appreciated. *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Audley failed to meet its commitment to us: not correcting mistakes in the original itinerary that were pointed out in Oct 2021; not sending any information about the final itinerary until 3 days prior to our flights to ****** which led to our being unable to revise the itinerary and undo mistakes; booking a substandard motel room in ***** (after complaining, B&B owners moved us to the suite we had actually paid for); sending us at the last minute a detailed itinerary that had no details about our guided tours. He forced us to go into at least six shops in that village alone telling us to buy something. How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? For information on positions and how to apply, please visit our travel careers website. We are quite fussy with our travel plans and yet nothing was too much trouble. Both associates I dealt with were fantastic at their jobs. With respect to Audley, I'm most disappointed in the lack of follow through in correcting or dealing with the unprofessional tour guide that we were stuck with for four days of our trip. We were told that a refund of $402 will be made to the card used to pay the final balance and this was not completed either.11)From ******** neither the driver who took us to the airport nor the young lady who escorted us at the airport contacted us at any time. It received solid four-star ratings across the board, except for transport, where five stars means that it clearly dealt with last year's travel chaos better than most. The room that was assigned to us had a view of the main building and the pool was not private at all. Best wishesAudley Travel. Alice Geary has been fantastic to work with for our Brazil holiday. a lovely friendly manner too. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The Audley Travel quote stated that the 100$ per person admission fee to the islands was excluded from the price as was one of the hotel shuttle transfers and some airport departure taxes (amount not specified). and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. We absorbed the history that painted the cobblestone streets while watching the sunset . We compared costs against other providers and they were competitive. We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. Dear SandraThank you for sharing your wonderful experience with Audley Travel and for letting us know how much you enjoyed your trip to Laos, Vietnam, and Phu Quoc Island. From the suggested hotels to the arrangements for transfers and tours, everything went smoothly. Your money is safe when you travel with us. It's been three weeks, we have been back in the States for two weeks, and we have heard nothing. We are delighted to hear how well Annie organized everything for you!We'll make sure your kind comments are shared with Annie and her leadership teams. While the local guides were good, Audley's total lack of communication with them, crippled our guides' ability to take us to sights and provide what we had paid for. We had used the company on 4 occasions before and knew we could trust them. We raised these (among other) concerns with Audley Travel and were told that they would follow up and their local company would be reaching out. The business services include but are not limited to custom designed private vacations to more than 80 countries around the world. I would recommend this company wholeheartedly for anyone requiring a break away whether it be for getting to know a different country or just relaxing. Great trip. The guides supplied throughout were very helpful and friendly and always there when needed. Your specialist will offer you the best available alternatives based on your preferences. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. This was a very nice hotel but absolutely did not accomplish what we wanted. We are thrilled to hear that Mark was able to use his skills and insight to organise a trip that met all your needs and preferences.At Audley Travel, we pride ourselves on providing exceptional customer service and personalised travel experiences, and we are delighted to hear that our local partners went above and beyond to make sure your trip was successful. That barely reimburses us for the extra money we paid for a private tour of the pyramids we did not get. He listened carefully to our thoughts and then planned us an excellent trip. I can highly recommend Mat for travel to Asia and Monty for travel to USA. Having done similar holidays to Peru and Costa Rica with other companies I had an expectation and it is clear to me that Audley are setting the industry gold standard and go over and above to make sure every detail is taken care of. The world is a big, wide-open place, and making decisions can be difficult. We did not hear from ***** for 8 months until 6/30/22 when she sent us an email that she was quitting her job; the poor transition to the new specialist led to confusion, uncertainty, missed opportunities. Find out more about our approach to Sustainable Travel. Find out more about our approach to Sustainable Travel. First, Audley did not have us fly in a day ahead so that if any of the 4 flights to our initial destination was delayed, then we had a cushion. This was two days wasted of a twelve day trip. Nick did a great job of arranging everything with great hotels and tours. As such we are do a full refund for the difference. 617-223-4500 Make an inquiry Jack Southeast Asia & USA Specialist Ian Southeast Asia Specialist Niall India, Nepal, Sri Lanka & Japan Specialist Request our brochure Anyone can write a Trustpilot review. We had to do our best to communicate with people in the security line to ask to go ahead of others so we wouldn't miss our flight. The accommodation was first class, very clean and in good locations. By Audley specialist Lee. Call one of our experts or arrange a video appointment for ideas and advice. Hi RobertThank you for reaching out and sharing your great feedback with us. ST39468, 2023 Audley Travel | Audley Travel US, Inc. (Delaware 5398866), Hannah calling out to the locals in a fishing village on Inle Lake, Myanmar, Anthony eating at a local restaurant in Qingdao, China, Gavin on the Grand Canal in Venice, Italy, Lottie on Table Mountain in Cape Town, South Africa, Mark in Los Glaciares National Park, Argentina, Arista in the Kruger National Park, South Africa, Mark with the indigenous H'mong in Sapa, Vietnam, Carly on the 'Path of the Gods' along the Amalfi Coast, Italy, You can find all your favorites in the menu, Speak to a certified specialist to start planning your, First Holiday with Audley to South America, Audley remain industry gold-standard planners, Infectious enthusiasm and 1st class service, An oustanding tailor-made trip to Thailand. Best wishesAudley Travel. We finally booked Thailand with Mat and could not have been happier. Audley helped us have the best trip of our lives. Nepal is a very special place, we loved it. As a result, local people are motivated to preserve what attracts visitors, be it their culture, wildlife or environment. We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and it has been the most fantastic adventure/experience! It features trip ideas from our specialists alongside hand-picked stays and experiences, and introduces our approach to creating meaningful travel experiences. Cannot recommend enough. Endlessly patient, incredibly diligent and just a fountain of endless knowledge and Japan insight. Subscribe to our e-newsletter for the latest travel updates and inspiration. I can highly recommend Mat for travel to Asia and Monty for travel to USA. No. As you know from travelling with us in the past, we take great pride in our attention to detail, and are glad your trip was seamless! That is why we contacted Audley Travel. I have traveled most of the world in the last twenty years. Hi FinnyBillThanks for taking the time to share your feedback with us. Audley Travel Reviews 3,256 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 3,256 total 94% 3% < 1% < 1% 1-star < 1% Filter Sort: Most relevant JH JENNIFER HOWIE 2 reviews GB 8 hours ago Out of this world Malaysian adventure BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The hotels were amazing, the professional private drivers and tour guides made getting around on the narrow roads of the Amalfi Coast a breeze. Our specialist, Isabelle Evans, has been particularly helpful in developing all our many varied ideas for our trip and making sure everything we wanted to see and do was possible. We then flew up to Mala Mala, stayed in Rattray's Camp, and had one of our best safari adventures ever! Lorem ipsum dolor sit amet, consectetur adipiscing elit. I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. This rating has improved by 10% over the last 12 months. Unequivocally remains my default go-to planner! I suppose after getting $10k from you and us having no recourse they don't really care to follow-through or to ensure that we have a positive experience on our trip. We can thoroughly recommend Audley Travel, and are already planning our next holiday with them! Disappointment, frustration, and confusion are the three words to describe the experiences we encountered during our trip. We had a wonderful trip! Audley Travel and COVID. I returned last month from Japan and Vietnam. It goes against our guidelines to offer incentives for reviews. We could not have put this together without Tamatha's knowledge and help. Audley planned and arranged our trip to Singapore, New Zealand, Australia and Borneo. All of the tours, including helicopter trips and day cruises were excellent. After cajoling and complaining, they refunded our money in full, hence I am editing my previously negative comments here. I wholeheartedly thank Mat for everything he did for us. Booked a 16-day trip to Hawaii covering three islands, self-drive. We hope to hear from you again when you're ready to start planning your next adventure! Customer Reviews are not used in the calculation of BBB Rating, CST #2117258-40, California Seller of Travel, BBB Tip: Need help planning a trip? We can't thank her enough! Fortunately, the general manager of the resort took it upon himself to make our experience right. It's disappointing some issues were encountered but we are pleased to have been able to amicably resolve these for you. Also, a shout-out to concierge specialist Sofya Jasmine who took our initial query, helped us hone our options and connected us with Emily. This is our third trip with Audley. You can take in views of the vermillion-hued outback meeting the shores of startling blue seas, hike along the rocky coastal paths, and venture among ancient forests where 400-year-old trees soar above. Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. Harry listened to our interests and made suggestions as to what we might like to do. Best wishesAudley Travel USA. It was clear that Audley had very high expectations of third party suppliers and the 'little extras' we received made our experience really stand out from the crowd - be it air condition rooms in resorts with limited air conditioned lodges, or a city tour to fill the gap between flights - it just seems like Audley had everything covered. Audley Travel also finished top of the table of smaller/independent providers, with a customer score of 87%. BBB is here to help. Best wishesAudley Travel. Best wishesAudley Travel, New Mill Lane, New Mill, OX29 9SX Witney, England, GB, North Washington Street 77, 4th Floor, 02114 Boston, Massachusetts, US. And, because were ATOL and ABTOT protected, you can be certain that any trip we create for you is financially covered. Japan was hit or miss, but Vietnam was great. Audley Travel has an overall rating of 3.8 out of 5, based on over 355 reviews left anonymously by employees. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. We're thrilled to hear how well your first trip with us went, and we'll make sure Nick and our Peru team hear about it.Here's to many more Audley adventures, and we can't wait to send you on your next exciting trip away!Best wishesAudley Travel. We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. a lovely friendly manner too. We wanted to plan a journey that would be tailor-made just for us. We pride ourselves on delivering high-quality trips and outstanding client service, so we are truly disappointed and sorry to hear your trip did not met your expectations.We do not like to leave any of our clients unhappy and will make sure a member of our Client Experience team reaches out to discuss further with you. Yelp users havent asked any questions yet about. It was full of useless information, but lacking in facts that I needed. As a result, local people are motivated to preserve what attracts visitors, be it their culture, wildlife or environment. Hi JackieThank you for taking the time to tell us about your experience! They are not proactively involved. Having never been overseas before the services provided by Audley Travel were essential to us having such a successful trip. Nothing was too much trouble and, like Mark, all the representatives went the extra mile to ensure our trip was successful. Audley representative Mark H used his skills and insight to organise with us a trip to Laos, Vietnam and Pho Quoc island. I will pass this back to your specialist and their manager. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. We had a wonderful trip! Audley Travel flagged this review for containing harmful or illegal content.Read more. for me and her team and their partners accomplished it without any hitches whatsoever. We'll make sure your kind comments are shared with Emily, Sofya and their leadership teams.Best wishesAudley Travel. We are so sorry that you didn't find the value in our service. Hi EmmaA huge thank you for sharing your experience with us! We are delighted to hear how well Annie organized everything for you!We'll make sure your kind comments are shared with Annie and her leadership teams. The difference between their service and Audleys is they assign one person to reverify the arrangements of your trip every day and to take care of any last-minute changes before they impact your experience. Audley helped us have the best trip of our lives. 2 reviews for Audley Travel, 1.5 stars: 'I turned to Audleytravel because I wanted an individualized trip to India and wanted to avoid problems. In addition, it is extremely difficult to follow the directions Audley includes in their travel packet: key information is buried in non-essential information about the area, you have to flip back and forth in their book to find where you are supposed to be when. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. You could even opt for a thrilling swim with marine iguanas in the Galapagos. We look forward to working with you again and to send you away on your next dream Audley vacation. We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and it has been the most fantastic adventure/experience! I'll just say I learned my lesson and won't repeat it. We will be using their services again. Thank you ! Dear Andrew, thank you so much for your comments and I am happy to read overall you had good time in Thailand. Nick did a great job of arranging everything with Due to the pandemic, we changed our holiday dates and destination three times. International Association of Better Business Bureaus. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Your specialist will offer you the best available alternatives based on your preferences. However, one third of our trip was AWFUL and they literally had a tour guide for us for our four days in Hoi An who tried to (and succeeded) in ripping us off, upcharging us for services that he wasn't providing (merely translating), and essentially holding us captive and forcing us to go to a pottery village and wouldn't let us leave despite us saying we had no interest We booked with Audley and they were fantastic until they had our money. Audley Travel has an overall rating of 3.8 out of 5, based on over 354 reviews left anonymously by employees. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Our trip could not have gone more smoothly! Our trip could not have gone more smoothly! The business services include but are not limited to custom designed private vacations to more than 80 countries around the world. They were very knowledgeable, articulate and were genuinely excited in helping my wife and our family plan a trip. The hard work was completed by our agent Ewan. We look forward to working with you again and to send you away on a dream Audley trip once the time is right for you. I wrote them a three page letter that was never acknowledged. Anyways, we didn't have our AIRLINE TICKETS until SIX minutes before boarding began and then he left us to fend for ourselves. The planning and support from Mat from holiday inception to departure was magnificent - his knowledge of the area we were visiting provided both reassurance and fabulous insider information. Our experience was more than what we expected. Having done similar holidays to Peru and Costa Rica with other companies I had an expectation and it is clear to me that Audley are setting the industry gold standard and go over and above to make sure every detail is taken care of. This rating has improved by 10% over the last 12 months. Best wishesAudley Travel USA. It did not disappoint. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. Kathryn, Hi KatherynThank you for taking the time to share your great feedback with us. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. It seemed that we were always given the worst rooms in each of the hotels we were booked in. My love of travel was formed later in life and didn't really begin until I spent time on the west coast of Ireland and specifically the town of Dingle in County Kerry. ***** made a huge point to underline Audleys commitment to book a solid program custom made to our specifications and needs, stating That is the reason you travel with Audley..you get personalized attention to your wishes and needs and attention is paid to the most minute details of your itinerary. Management is helpful and employees are friendly. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. I do not know 6)The local person that was supposed to know what was going on with us did not have our cell number, WhatsApp number or email so he could not communicate with us directly. We use dedicated people and clever technology to safeguard our platform. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. Flawless planning and execution of our Japan trip by absolute seasoned pro Laura Liszewski. Read 5,650 Reviews. Hi LizThank you for taking the time to share your kind comments with us. Elyssa kept in touch with us throughout our travels and shared her expertise along the way we were extremely pleased with the service she provided. I would highly recommend going with someone else who can make the logistics clear and easy to use. I hope overall you had a wonderful holiday, it is as you say, a great destination! Or perhaps embarking on a serene river cruise along the Nile or Mekong? His knowledge of Australia and experience booking past trips there was a big advantage for us. Emily was brilliant at listening to the kind of trip we would like, answered all our questions by drawing on her in-depth knowledge and personal experience, and has put together the perfect itinerary for us. Audley's documents are really bad, and this is s systemic issue. He listened carefully to our thoughts and then planned us an excellent trip. Cannot recommend enough. Mark listened to what wed like to do whilst we were travelling and advised accordingly. recommended to friends for future bookings, Hi LGWelcome back home! The company office is an open concept and thrives on collaboration to ensure success. We were sold on going here and this was not what we wanted as once again we did not have and could not get a room with a view as promised. You get to travel to your country at least once a year and become a travel expert in your region. Dear Mr TarantThank you for taking the time to graciously update your review. 10)We are also owed a refund for the Mehane ******************* tour as well. I have also planned my own trips. Tamatha talked with us about our dreams for the trip and was able to create a perfect itinerary. I have shared your comments with Harriet and her manager, it's great to hear Harriet created the perfect trip for you and your family and we look forward to you travelling with us again soon. In my early 20's I moved from small town USA to small town Germany. We're delighted to hear how well Emily and Sofya looked after you throughout, and we cannot wait to send you away on your dream Audley adventure once the time comes. I like every single detail planned to the extreme and Laura was just wonderfully kind, passionate and accommodating!
Rv Parks Near Tesla Giga Texas,
Zelle Td Bank Customer Service,
Steel Braided Fuel Line 3/8,
Donald Smith Obituary,
17 Wsm Ammo For Sale In Stock,
Articles A
